viasat charged my account 4 payments at once

  • 1
  • Problem
  • Updated 7 months ago
  • Solved
Viasat charged my bank account for my 143 dollar payment PLUS 3 more payments. I have a credit of over 400 dollars, however now I dont have enough money in the bank for my light bill which is due by 5 today or it gets cut off. Viasat says they can issue a refund in 7 to 14 business days. After several attempts I finally got to the main office, who said they could expedite it to 3 to 5 business days. Still not good enough to keep my power from being turned off, then the reactivation fees and the trouble for it being off. They cant even fix their own screw up without excuses. Very disappointed with this company
Photo of jeremy dyer

jeremy dyer

  • 0 Posts
  • 0 Reply Likes

Posted 7 months ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3047 Posts
  • 1069 Reply Likes
Hi Jeremy 

First and foremost sorry that happened. A few things can cause that like an autopay going out the same time as a regular payment is one of the more common instances. It sounds like the  like the refund went through because 3-5 days is the best possible timeframe. If you're given that time that means it was submitted by the person on the phone.

Why 3-5 days? that's 10000% due to the banks and is out of our control. Our bank has to release the funds and your bank has to accept them. Not all banks work at the same speed so that's the expectation/ETA we give.