Viasat app suspicion supported

  • 1
  • Problem
  • Updated 5 days ago
  • Acknowledged
Well, I can add further support to a suspicion I have had for a while now about the Viasat app. The app diagnostics only seem to work for me if the satellite is actually connected to the mother ship. Every time I lose connection, the app simply says I have no connection which is a pretty useless diagnostic. Since I have no connection today, I connected to Verizon and ran the Viasat app again. Voila! It actually runs through Verizon and says that I have weather issues, dish alignment issues, etc., most of which I am pretty sure I don’t have. I haven’t walked out yet to look at the dish, but I doubt it fell off its mount during the night as we had only light snow and no wind or ice. A true diagnostic would run on the model as my former DSL diagnostics did and tell you at least that the modem was healthy and tell you where the first missing link in the chain is located as the DSL modem diagnostics would do.
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Voyager

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Posted 6 days ago

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Admiral Korbohuta

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The weather issues were probably at your gateway.
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Admiral Korbohuta

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Is your Viasat service still out?
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Voyager

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Yes. I have a work order issued for a tech visit. Who knows how long that will take, but it appears I am down until then.
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Admiral Korbohuta

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At least you have a backup with Verizon.
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Voyager

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Yes, and very thankful for that or contacting Viasat would have been very difficult.
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Admiral Korbohuta

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It would be nice if the Viasat app actually narrowed down what the problem is instead of just telling you what the potential issues are.
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Luke Parks

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I can’t even login to the app today for some reason. My account isn’t found when I try to reset my password
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Diana, Viasat Employee

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Luke,  Please call Customer Care at 855.463.9333.  They can reset your password.
(Edited)