Very slow and expensive

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  • Problem
  • Updated 1 year ago
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I paid 1/2 the price for way faster internet speed from other internet providers with out be dropped down the rest of the month to turtle speed. I only got this because I moved and all I can say is I'm not impressed one bit.

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vicky

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Posted 1 year ago

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Diana, Viasat Employee

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Hi Vicky, I'm sorry you feel that way,  We'd love to look at you account and see of there is anything we can do to improve your experience. Please send an email with your account and contact information so we can take a look at your account.
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Tim Spake

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Good luck Vicky, hasn't gotten any better for me
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vicky

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Yeah I wish I read the comments before I got exede, they made it sound good. Sense day one I can barely go online to login to any thing I even called them and nothing got any better. I never post things so when I do it must really suck.
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Tim Spake

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And now you are on the hook for length of contract or pay an obscene amount to get out because you ARE getting "up to" speeds. My time is up soon but I hear other choice may be just as bad.
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gm92066

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Depends a little on your area, in southern California with Hughes Gen 4 I was getting consistent 28 mbps speeds, no outages, no slowdowns and was able to pause my service when not using it, without being told I would have to pick a different plan and probably pay more each month when I return. Came over to Exede in February for bigger data cap for about the same price i was paying. BIG MISTAKE!!!
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rick.deyoung

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While it does depend on the area in which you live, the applications you run on your computer (different browsers/chat/social media), and the hardware that connects your computer to the Exede CPE (Customer Premises Equipment , i.e. your Exede router), it appears that Exede may have over-subscribed their circuits.

Here's my reasoning for that:
I experienced slow-downs for two weeks (see the story here) and while doing some investigation on my own (I've been in the Network and Security Management technical-side for 25+ years), I found where one of the larger network connections between Exede and another "up-stream" network provider (Level3), were throttling/dropping my traffic.

Typically, up-stream network service providers limit how much data other companies using their links can shove through the network by purposefully configuring controls on network equipment which will only allow a certain amount of data through.

This allows the up-stream provider to more effectively manage their network availability for their other customers.

However, when another ISP (Exede) starts sending too much data (for whatever reason) through the up-stream provider's network, the up-stream provider will throttle-back the other ISP's throughput resulting in slower network speeds for "the other ISP's customers".

In case anyone is interested, I've documented my findings and can walk you through how to see if you're experiencing a similar situation.
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Bev, Champion

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Vicky, you can't compare ground based ISPs like XFinity and Comcast to satellite ISPs like Exede and HugheNet. Well, you can, you did but, that's like comparing apples to horse dung - both are round, and, often green but, you can't replace one with the other.

Our latency (PING) is high, 600 ms and up and, that is unavoidable. It takes that long for the signal to travel to and from the satellite in orbit over the equator TWICE for everything we do online. (You - satellite - gateway -internet -gateway - satellite - you.)

Each beam has a limited throughput capacity, say 300 Mbps, that means that in any given second, your beam can handle 300 megabits of data for that instant. Each subscriber on that beam gets a portion of that to use. The more people using that beam at the same time the smaller piece of the capacity each gets for that moment. Say 300 people are all downloading something at the same moment, each one can only have 1 megabit because that's all there is and, it has to be divided among all users requesting it.

Now if some of those users finish up, go offline or just browse, read mail, etc... they aren't asking for as much in the next second, so, the remaining downloads get more, making them faster. When you average a minute or two together, you get your Download speed as reported on a speed test.

As for the cost, a server and cables on the ground costs a heck of a lot less than the satellites we rely on for service. Cables and servers are easier and cheaper to install than building and launching a satellite into orbit. Of course they have to charge more, it cost Viasat more to provide service than it does a ground based ISP.
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gm92066

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Bev, very well said, I especially like your comparison of ISP's.  I,m sure a lot of people on here will agree that Viasat/Exede is in the horse dung category!
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vicky

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Lol.... I want my apples back, rather then this smelly horse dung. And if you don't already have exede be advised you will get charged $100.00 for a pole when they come and install it, upfront.

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