Very disatisfied. Worthless tech and service

  • 1
  • Problem
  • Updated 1 year ago
i was to have a service call today. The service guy called me and said i needed a new router. i bought a google wifi. Then I spent 30 minutes on the phone trying to get directions on how to replace my router, keeping the viasat modem. The tech had no clue how to help me. worthless. I very much want out of my contract. viasat has been trouble since the beginning.
Photo of Kathy Kemling

Kathy Kemling

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  • ticked off

Posted 1 year ago

  • 1
Photo of VeteranSatUser

VeteranSatUser, Champion

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How would the service tech know you need a new router? And anything beyond the modem is beyond the tech's responsibility.