Unhappy with Early Termination Fee

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  • Problem
  • Updated 11 months ago
  • In Progress
  • (Edited)
We had Excede for 14 months and it was by far the worst ISP we have ever had. The 12GB of data disappeared within 2 days and could rarely connect to the internet. We finally got lucky and found Nuwave for our internet. I called to cancel Excede and was never informed of early termination fees and now have been screwed to the tune of another $174.00. I am disgusted with this company and will be sure to inform all our friends to never get this service!!!!!
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Jeff Tolliver

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  • Ripped Off

Posted 11 months ago

  • 2
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Brad, Viasat Employee

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Hi Jeff

All Exede accounts have a 24 month agreement requirement with the service. If you have a dispute over the point of sales or this fee please email us at exedelistens@viasat.com so we can work with you directly and personally
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Tim Spake

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What is this
Nuwave
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Jim

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Misspelled...  looks to be a broadband provider in Southeastern Indiana and Southwestern Illinois...
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Jeff Tolliver

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Southeast Texas