usage data not available message

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  • Question
  • Updated 9 months ago
  • Answered
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Bonnie Tougas Andrian

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Posted 9 months ago

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Bev, Champion

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Bonnie, that is a known issue with the website right now and, it is being worked on. In the meantime, you can get your usage by finding Exede EasyChat on Facebook messenger, or by using the SMS (cell phone text) system. To use the SMS system, text JOIN to 20715 and follow the brief instructions it will give you.
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Diana, Viasat Employee

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Bonnie,  We have worked this issue and it should be resolved.  If you are still not getting the message, please send us an email at exedelistens@viasat.com. We will verify that we have the correct email address and escalate if necessary.