usage data not available message

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Bonnie Tougas Andrian

Bonnie Tougas Andrian

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Bonnie, that is a known issue with the website right now and, it is being worked on. In the meantime, you can get your usage by finding Exede EasyChat on Facebook messenger, or by using the SMS (cell phone text) system. To use the SMS system, text JOIN to 20715 and follow the brief instructions it will give you.
Photo of Diana

Diana, Viasat Employee

  • 2394 Posts
  • 470 Reply Likes
Bonnie,  We have worked this issue and it should be resolved.  If you are still not getting the message, please send us an email at exedelistens@viasat.com. We will verify that we have the correct email address and escalate if necessary.