No prorated refund?

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  • Problem
  • Updated 11 months ago
  • In Progress
  • (Edited)
I have used this internet for 3 years because I don't have any choice because of the rural area I live in. Recently I discontinued my service because we were moving and cannot take it with me. I was told I would get my prorated cost credited to my bank account. They owed me 19 days and it would be in my account. Well they lied!!! Called them back to ask why I haven't they credited my bank account ?I was told they didn't do that and the statement was in the contracts which I signed when I first received service. Worst internet ever! If you have a better option don't use this company. SCAM!!!
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Brenda Wodarz

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  • frustrating and pissed off!!

Posted 11 months ago

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Judge and Jury

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I was told I would get my prorated cost credited to my bank account.
It was in the contracts which I signed when I first received service.

Exede sells internet service to consumers by the month, not the day. 

Don't come here shouting "scam" unless you have something to back that up.  Quote your contract where it says unused portions of a month will be a pro-rated refund.

When you called, they told you how it is in the real world. No scam, just the facts.  For 3 years you bought a month of service, one month at a time.

 
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Brenda Wodarz

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Well maybe you should educate your employees about making statements that they can't deliver on. Still a rip off! I can back it up btw! In the real world I would get my money back!
(Edited)
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Judge and Jury

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I'm not an employee, not even a "Champion."
You said you can back up what you say, well, let's see it. You want us all to take notice of your gripe, so show us some proof that you are not the wanna-be scammer.
 
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xode0000, Champion

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Still a rip off! I can back it up btw!
I fail to see how.  For me, the Exede service has been everything as stated in the contract I read before I even started the service.
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Brad, Viasat Employee

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Hi Brenda

Exede does not refund for unused services. If a agent made this offer this is something you'll need to email us about at exedelistens@viasat.com if this is verifiable we can work on it
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Judge and Jury

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Burger King doesn't give partial refunds for half-eaten burgers either.