Upgraded to Boost and speed has not increased.

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  • Updated 3 years ago
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Since upgrading to the boost plan I feel my internet has slowed down. The new modem will not reach throughout my whole house. Is there anyway to resolve this issue?
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Joseph O'Quinn

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Joseph,  Please provide us with additional information regarding the location of your modem in your home. There are many factors can  determine why the signal is not reaching throughout your home. Please send an email to exedelistens@viasat.com with your account and contact information. We also have Customer Service Agents available at 855.463.9333 that will be able to troubleshoot and answer all of your questions.