Up and download speeds

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Ok you clam to have a download speed of 12+mgbs what is the up load speed suppose to be?
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Robert G Sellers

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Posted 1 year ago

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Old Labs (VS1-329)

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Upload is  "up to 3 Mbps"

Download is "up to 12 Mbps"  or "up to 25 Mbps" dependent on your service options.

If you exceed your monthly data allowance speeds will be slower and don't overlook the "up to" qualifier - speeds can vary widely depending on how heavily loaded your spot beam is at any given time.         
(Edited)
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Robert G Sellers

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Ok thanks . My upload has never been over .75 Mbps on a very clear day, checking it in the early morning time when the traffic should be low. I have reset the modem several times but it does not help. This is before I exceed my monthly data. What is the problem???
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Old Labs (VS1-329)

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Don't know... I don't work for ViaSat. If I did you'd receive an unambiguous answer ;)

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Matt B, Viasat Employee

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Robert,

Old Labs is correct, the speeds can vary depending on a number of factors.  Send us your account information at ExedeListens@viasat.com, we'll take a look from our side and see what the cause is.

-- Exede Matt B
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joe hay

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They have too many customers to supply bandwidth during peak times to all overloaded network beams..I sometimes get .25mbit 7-11PM when my data allowance renews..They usually just send me to a tier 2 joker engineer who pretty much says I am right and they cant do much and they usually give you a little credit on your bill. I have had 1 out of 4 months I think that they didnt offer a credit due to their greed of signing up more customers than the network allows. Bad Business..