Unresolved issue, going on 6 months

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  • Problem
  • Updated 2 weeks ago
Can’t keep connectivity for about 6 months. Eveytime I call tech support I get excuses or band aid fixes. Today a technician finally came out and said he replaced the tria and some of the connector cables outside, plus installed a new modem. 10 minutes after he left, my service went offline again and I spent an hour or more on the phone with another technical support person, who can’t figure out whats going on. I am beyond frustrated and ready to look for another provider.
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Teresa McDermott

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Posted 3 weeks ago

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Gwen

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Sounds like alot of us , A good number of us is looking into mobile hotspots to finally get away from satellite , Maybe its something that can help you out as well if you get ok to decent cell coverage in your area , Totally worth checking into if you cant get anything other than dialup or sat where you live , id check into the verizon jetpacks with the unlimited plan 
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Matt B, Viasat Employee

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Teresa,

Have you had the modem replaced at all?  What's the modem plugged into, power strip, surge protector, UPS, etc?  Is there a pattern that you've noticed?
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Teresa McDermott

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Yes the technician replaced the modem yesterday. I have plugged it into the wall then into a power strip. Took the router off and plugged the modem straight into my laptop. I’ve tried everything.
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VeteranSatUser, Champion

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Might be power issues. You might need to try plugging a UPS, not just a cheap power strip. You can get a low end UPS (with power monitoring) fairly reasonable.
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DavidBrowserGuy, Browser Expert

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Teresa, Please send me an email at browser@viasat.com that includes your account number and/or phone number associated with the account and I will escalate this issue.  Thanks! 
David
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Teresa McDermott

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Done. Still can’t get connected; I feel like I have talked to every Viasat employee in the past week. I’m going to explore other options because this is b—-t.