Unhappy

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  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
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Larry N. Eaton

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Posted 3 years ago

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cathy

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Maybe it's time to get this situation under control! I'm unhappy also and you know why Excede! You talk up your services like they are wonderful but after just getting hooked up I used all my data in 4 days I was with Hughes net and never had this problem now I can't even watch a short video on fb, who would want such a service! Now I know why there is no trail period!!!!
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Old Labs (VS1-329-L12FZ)

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Go to https://myesvt.exede.net and log in with your regular MyExede.net credentials. It will provide you with some insight on where your data may have gone.

Alternately you can do as Diana suggested above.

You'd need to supply a lot more information regarding your setup for your fellow subscribers to offer any targeted recommendations.

But hazarding a guess based on the mention of switching HughesNet, are you running Windows 10 by any chance and are you connecting wirelessly through your router? If so, at a bare minimum ensure that you have that wireless connection tagged as metered in Windows 10. The wireless network identifier (SSID) may have changed since switching to Exede (it definitely changed if you're using the new Exede WIFI modem)  and that setting is based on network identifier.    

    
(Edited)
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keeslar

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I understand! Me too,sorry! Still waiting for a solution.