Have suffered with terrible Excede 20 GB service for over a year. Each time I call, we get the same old reboot instructions. I thought this time, I would try chat - Fortunately, for the customer service person, she is able to copy and past the same old reboot instruction, as opposed to have to type out that lengthy message! And, "the system is not allowing me to perform a speedtest at this time," actually was said to us! NO KIDDING??? I guess that means that should tell us something? Oh no, her reply, "the system is checking fine." WTH? Really? it doesn't sound like it. Save your money people! I am currently in search of a new ISP - it will be worth it to get out of this contract. My point of view - if they can't provide steady service, aren't they in breach of contract?