When is my contract over?

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  • Updated 2 years ago
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When is my contract with this internet company over? I find that this service is too expensive. I just paid my bill and my data usage is over the roof. I enjoy playing games such as backgammon and spades or solataire. For $60 dollars a month I should be able to do this. I need to check other internet providers. I'm so unhappy with this service.
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yolanda tate

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Posted 2 years ago

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Steve Frederick, Champion

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Your contract is over 24 months after you signed up. Satellite internet is out there for those who have no better options for their internet. Both of the satellite providers offer similar data options at very similar costs. If you have better options available, you should have contracted with them.
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Exede Lindsey

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Hello Yolanda, this is not the impression we want you to have, let us help with your issue before you consider switching. If you can send your account and contact info to exedelistens@viasat.com I can review your account and check your usage categories. Once we figure out where your data is being consumed, we can find ways to help you enjoy the activities you love. Thanks  
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Cleta Goerl Brookstein

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We've been unhappy with this service since the first week. We don't use our internet service as much as we used Hughes Net, yet we run out of our data usage every month if we are in town the entire month. We don't stream movies & we don't even watch that many things on YouTube or videos on Facebook. It's ridiculous how they determine our usage.
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Old Labs

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If you have a router, check to see if it has built-in traffic monitoring features. Most consumer routers do provide some form of usage monitoring for all devices connecting through it and it will enable you to determine whether there is a discrepancy with the usage count provided by Exede.

Alternately you can install a traffic monitoring application on all devices/operating systems you utilize to accomplish the same thing (there are even some built-in features available for certain operating systems).

If using Windows 7, 8, 10 you might want to consider Glasswire, Networx or Netbalancer. In many cases you may find that usage is occurring in the background without your knowledge but these are simply the first steps in determining whether there is a usage count discrepancy to be accounted for by Exede.

While router-based traffic monitors can identify cumulative data usage (perhaps by device in some cases), traffic monitors that are installed on all of your devices/operating are best for determining exactly what applications are using data and exactly what web web sites or hosts are being accessed.

FWIW, it's no longer enough to say you simply don't watch videos, many of today's web sites will preload videos (either partially or fully) regardless of your intent to watch them and their mere presence on a page is sufficient to incur a data hit.

Specific targeted recommendations to eliminate any unwanted/unnecessary data usage would require knowing your router brand and model; devices/operating system; and browser(s) used.       

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