Unhappy Customer!

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  • Question
  • Updated 1 year ago
  • Answered
You show that I have used around 26,000 MB total in the last 30 days and my computer says that I have use around 7,500 MB. we live a half mile away from our closest neighbor and our WI-FI is protected by a password, and my Son has not used it for his phone, so what's going on. I think I will have to look for another internet provider because it is useless with the cut down speed!
Photo of Richard Wesely

Richard Wesely

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Posted 1 year ago

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Photo of Exede Lindsey

Exede Lindsey

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Hello Richard, 

Your data could have easily been consumed through recent Windows updates we’ve seen throughout various customers experiencing the same data depletion. Please allow us to review your account and give you a summary of your data categories based on your daily traffic. Send us your account and contact info to exedelistens@viasat.com. Thank you