Unhappy with service

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  • Updated 1 year ago
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  • (Edited)
My name is Della Saathoff I signed a two year contract , but am dissatisfied with service. If I were cancel today what would my penalty cost be
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Della Saathoff

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Posted 1 year ago

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briman

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Della,
I'm looking into getting the service so could you tell my why you are dissatisfied?
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Della Saathoff

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Sales "boy" didn't know what he was talking about. Gave me all these promises. Installed my $50. per month equipment and I have NEVER paid $50. It has been $80 or more due to the use??? I was in Maui for 3 weeks and my bill was the same? I wasn't even home. This is rip off because they make you sign a contract and charge you want to cancel. I suggest you shop and round and be sure the salesman tells you ALL the rules.
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briman

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Della,
thanks for taking the time to reply. 
I'm sorry to hear about your experience 

yes I have been researching carefully on youtube , Internet searches and this forum

I'm on the fence about my decision.....
There is DSL here and I have it but since the new company took over it has been horrible
I could get cable internet but no thanks....dealt with that company before 
I was looking to just cut the ties with land based providers since I do not game and maybe watch a movie or 2 each month 
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VeteranSatUser, Champion

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If you can get the Freedom plan, not sure why you would keep DSL too. Freedom is going to give you at least 150GB of data. I have a 10GB plan and combined with the free zone I probably use 40 - 50GB per month.
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Bev, Champion

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Honestly, if you use Ublock or UBlock Origin, whichever your preferred browser supports, minimize streaming and, just go for the Freedom plan, I don't think you'd need DSL at all.

I do that and, have Liberty 50, did have Business 50 and, rarely went over 50 GB per month. 150 would be a dream for me but, even 50 is not that difficult to stay in most of the time.
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briman

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bev,
i have adblocker always running on my browsers....excluding YouTube because that is against the end user access rights .....read that somewhere in their rules  
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Bev, Champion

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I see nothing that restricts using a blocker on YouTube. You can't remove ads form YouTube content that you post or embed elsewhere - that would be altering the content but, blocking adds or even blocking YouTube embedded on other sites is fine.
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xode0000, Champion

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i have adblocker always running on my browsers....excluding YouTube because that is against the end user access rights .....read that somewhere in their rules
There is something that you can do that would greatly limit these websites' ability to burn up your data and their claimed rules can say nothing about it.  That something is to put a speed limit of your choice on your internet connection that you can change or lift at any time.  The way I do it is by running Windows in a virtual machine under VMWare Workstation and then I limit the speed of my virtual network adapter in VMWare.  For everyday internet activities, I keep the speed limited to 150 kbps (about 3X dial up), which is fast enough that the websites I need don't time out on me, but which also saves me a lot of data that those websites would otherwise burn up.
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Bev, Champion

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Della plans are for a set amount of data per month, whether you use it or not. Buy more is optional, unless you have a BUSINESS plan, then it is automatically charged.

If you were signed up for a Business plan at home, or if you feel you were misled into getting Exede service, please send an email with your account and contact information as well as a description of the problem to exedelistens@viasat.com. They will look into your account and see what is going on.
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Brad, Viasat Employee

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Hi Della

Our cancellation fee is $15/per month remaining in the agreement. However I'd like to avoid that if at all possible. Could you email me at exedelistens@viasat.com? I can look into the usage and what happened at the point of sale