Unauthorized draft

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  • Updated 1 year ago
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I used my debit card to pay a one time charge of 20 dollars for extra data on a friends account. Today almost 400 dollars was drafted out of my account without my consent or knowledge for a bill that HE owes. I do not have an exede account and never have. My card was never used on this account prior or after this transaction of a ONE TIME use according to the representative. This company took money from someone who isnt even a customer. I have been on the phone with customer service. They told me it could take up to 2 weeks to get this resolved, if it even could be. I would like the contact information to corporate so I can contact them about this matter.
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Patricia

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  • angry

Posted 1 year ago

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Bev, Champion

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Hi Patricia, the best thing to do is call support at 855-463-9333. Someone in the billing department there will be able to help you .
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Patricia

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I did call talked to a few diffrent people and was put on hold quite a bit, before I was able to get someone that could tell me something that made some sense. She actually looked up the account and admitted that my card should have not been used to draft a payment. One person told me that there was no billing department .He literally told me that corporate is the ones who draft the payments and do the refunds. And that I wasnt allowed to contact them . Nonsense... That only their supervisors could by email. By another, I was also told that since my card was used that one time it was on the account and they can bill it. Nevermind the fact that it was noted on the account as a one time purchase, and was supposed to be taken off that day, like 3 months ago, which wasnt done. He also had no supervisor for me to speak to when I asked. They let me know my card was charged the month before also, but luckily it was declined. So thats twice they ran my card with no authorization! I was only given for help the exedes website info. So whoever gave Omar and Ronelle a job should really think about if the next one can actually perform on the phone and know the correct information to give to customers before hiring them. I would like a number that I could call to speak with Corporate. Thats who I need to speak with. And I am trying to do so before I take legal action.Some of the people that are working in these call centers and billing dont know what they are doing at all. Each one says something different. If they can take it out so quick why cant it be returned in a timley manner? Or at least give me a confirmation on a refund. I shouldnt have to wait two weeks to maybe get an answer or maybe get my money returned that was stolen from me by this company. What if that was all I had?!?!?! Exede had no right to do what they did. If they didnt get their payment from their customer that isnt my problem its theirs. Exede should be more professional all the way around. They are nothing but crooks who will find any way to get your money... even to steal it from someone who isnt a customer. Not only are they a shady company with bogus pricing and crappy service but they break the law as well.
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Bev, Champion

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They are billing your card for your friend's account? If that is the case, please Email exedelistens@viasat.com with your account information and contact information as well as your friend's account information and, a detailed explanation of the problem or, a link to this thread.

Diana, Alex, Brad, Matt or, Matt B. will help you. Your card should NOT be billed for any account except your own without your explicit permission for a ONE TIME charge.

If it is being billed for your account, and it is not the card you wish to have billed, again explain that in the email. The Exede people here can get to the right person and, get it fixed for you.

I know it's frustrating and, aggravating when billing errors happen. Errors have happened to me and, like you, the phone reps were not very helpful but, emailing exedelistens@viasat.com did get the problem resolved in a few days. I do agree that the billing system needs a better way of handling one off situations like this.
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Old Labs (VS1-329-L12FZ)

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Personally, I'd never use one of my credit/debit cards to pay online on somebody else's account. I've seen numerous places where anytime you pay with your card, it gets associated with the account even if you say one-time only - often it will show up next time as one of the available payment methods and can be used (under the guise of making it easier). Often you need to dig a bit to discover how to delete the card info associated with that account.

Friends and money oftentimes don't mix well, if it really is a legitimate charge I'd be talking to him/her about reimbursement - he/she is the real beneficiary of the fiasco and I'd get him/her to ensure that your card info is disassociated from the account..
(Edited)
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James E Besser

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you find out with friends you loan them money and want it back they turn on you nasty
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James

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simple fix just cancel that credit card, tell them it is stolen
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Old Labs (VS1-329-L12FZ)

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Try to keep up James (or is it Josh), it was stated to be a debit card - funds are taken out (i.e. debited) almost immediately - she still needs to recover the funds and she's now looking to recover the funds. Your suggestion helps her about as much as telling her to unplug her ethernet cord o save already consumed data... 
(Edited)
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Diana, Viasat Employee

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Hello Patricia,  ViaSat does not take fund from customers without validation! I only see one payment method on this account, which makes it a valid charge. I am looking into this further and have escalated it to the Finance Dept.  Please send an email to exedlistens@viasat.com to my attention. Thanks,  Diana 
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Bev, Champion

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Diana, I think what's happening is that Patricia's card is being billed for another account, the account of her friend whom she did make a one time payment using the card for. Now, it seems the billing system has inadvertently assigned her card to someone else's account and , is taking payment for that account when the customer's own card denies payment.

I could be wrong, but that's what it sounds like is happening to me. Computer doing what it thinks is okay, and it isn't okay. 
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Patricia

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I am not a customer. Never have and never will be. This matter has already been escalated. Its been over 2 weeks and I was told by a rep that I would be getting an email explaining why I wasnt getting refunded and havent recieved it yet. It WAS not a valid charge. I didnt give excede permission to bill my card at anytime. If you look up the history you will see that my card wasnt on this account until this ONE TIME purchase. And apparently has been billed twice since without my knowledge. I would like to request any documentation you have to show it was validated. I may need this in the future.
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Diana, Viasat Employee

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Patricia, I have not received an email from you. I had this researched and I am more than happy to explain it by email only as this is private information.

I am out of the office until Tuesday and will respond when I return.
(Edited)
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Patricia

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Im sure it is private.. because excede stole from me because someone else owes a bill. And now are refusing to refund it until this person pays they want to make sure they get there money either way. I can understand but to take it from a non customer is WRONG! This person has even called on this matter and he was told I would be refunded also. It is not MY responsibility to pay HIS bill! Corporate has all the info already I dont need to explain any further. I was told I was going to be refunded then it was taken back to cover up unskilled reps. I still to this day havent recieved a refund or an email explanation of why not like I was promised. I will be calling again today. Im sure I will get the run around again. Glad these calls are recorded.

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