Unacceptable slow speed

  • 1
  • Problem
  • Updated 1 month ago
  • In Progress
  • 1
My connection speed is .4 MBPS and I'm paying for 30 MBPS. Clearly there's an issue with my new service. I've already reset the modem 3 times and it's even worse.
Photo of John Gilbert

John Gilbert

  • 0 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 1
1 month ago
Photo of Bev

Bev, Champion

  • 3011 Posts
  • 1250 Reply Likes
You may have a bad install. Send your account and contact information and, the reason for your email to Viasatlistens@viasat.com so that they can have a look and see what might be wrong and, get it corrected.
2018-05-12T15:25:32+00:00
Photo of Lizzie

Lizzie, Viasat Official Rep

  • 31 Posts
  • 19 Reply Likes
Hi John, 

Bev is correct -- please email our Corporate Social Care team at viasatlistens@viasat.com so we can troubleshoot your issue for you and try to get it resolved.  Thank you!
1 month ago
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2523 Posts
  • 1382 Reply Likes
During primetime on certain beams, those numbers are not out of the ordinary.
2018-05-12T11:54:38+00:00
Photo of Bradley

Bradley

  • 992 Posts
  • 323 Reply Likes
Unacceptable nonetheless.
  • 1

Powered by Get Satisfaction