Unacceptable slow speed

  • 1
  • Problem
  • Updated 3 months ago
  • In Progress
My connection speed is .4 MBPS and I'm paying for 30 MBPS. Clearly there's an issue with my new service. I've already reset the modem 3 times and it's even worse.
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John Gilbert

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Posted 3 months ago

  • 1
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Bev, Champion

  • 3057 Posts
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You may have a bad install. Send your account and contact information and, the reason for your email to Viasatlistens@viasat.com so that they can have a look and see what might be wrong and, get it corrected.
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Lizzie, Viasat Official Rep

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Hi John, 

Bev is correct -- please email our Corporate Social Care team at viasatlistens@viasat.com so we can troubleshoot your issue for you and try to get it resolved.  Thank you!
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VeteranSatUser, Champion

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During primetime on certain beams, those numbers are not out of the ordinary.
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Bradley

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Unacceptable nonetheless.