Two days in a row now the modem keeps going offline in the evening

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
I got the service installed yesterday and it has been fine during daytime hours (until about 5 PM), but is going offline in the evening. Is there some way I can find out what is going on?

Also, how can I find out what beam number I am on?
Photo of steve heller

steve heller

  • 108 Posts
  • 23 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3269 Posts
  • 2106 Reply Likes
steve, here is the link to the beam  map
Photo of Diana

Diana, Viasat Employee

  • 2450 Posts
  • 481 Reply Likes
Hi steve,  Please send an email to with your account and contact information.  We're here to assist.