Two days in a row now the modem keeps going offline in the evening

  • 1
  • Problem
  • Updated 8 months ago
  • In Progress
  • (Edited)
I got the service installed yesterday and it has been fine during daytime hours (until about 5 PM), but is going offline in the evening. Is there some way I can find out what is going on?

Also, how can I find out what beam number I am on?
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steve heller

  • 85 Posts
  • 15 Reply Likes
  • frustrated

Posted 8 months ago

  • 1
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Steve Frederick, Champion

  • 2471 Posts
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steve, here is the link to the beam  map
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Diana, Viasat Employee

  • 2087 Posts
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Hi steve,  Please send an email to with your account and contact information.  We're here to assist.