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My contract date ends in two weeks. I will be gone from my residence for nine months and I am attempting to cancel service. Exede will not allow my to cancel prior to the day before the next billing date. I can do that. However, I would like Exede to send me the box for returning the modem prior to my cancellation date. Exede refuses to do this. Reason: policy. The refuge of all poorly managed organizations. The customer service representative, Nicki, could give me no other reason and her supervisor refused to speak with me.