I had service installed March of 2016 at my apartment, but in October 2016 I moved to my house and was told I would have to pay a $150 transfer fee. I opted to go on vacation status because I not only refuse to pay a transfer fee, but I had already spent everything I had for deposits (electric, water, garbage, etc.) plus the cost of a U-haul. I have not had service since Sept 2016 yet every month they pull out of my account different costs. I called today AGAIN and they told me the charges are legit and there is nothing they will do to rectify the issue!! One month my bill will be $47 the next it will be $70, the next $67 then another month $71. My bill is never the same, yet I have NO service. Explain that one!!! They advertise in the local mail their service is as low as $19.99, yet they tell me the cheapest service in my area is $50.00 yet they took $71.07 out of my account today!!!! If you are looking for an internet company, I suggest you keep looking!!!!!!!!!!!