Trouble with returning equipment

  • 1
  • Problem
  • Updated 10 months ago
  • In Progress
  • (Edited)
We returned their equipment with the shipping materials provided, there was a problem with the SHIPPING company. We were charged over $300 (pulled from an account that they should no longer have had access to seeing as how we were no longer customers) and contacted them about the problem. We were told that they were sorry for the mistake and would refund our money. We were also told that they had in fact received their equipment. After the 7 business days, we still did not have our money. We called again, were told basically the same thing and that it would be ANOTHER 7-14 BUSINESS DAYS! As if that wasn't bad enough, it still wasn't there. This took place mid March, and as of writing this- June 1st, we still have not received our refund. As a family that lives paycheck to paycheck, this cost us hundreds in overdraft fees. Now hold on, the story gets better. My daughter and her husband had a car issue that cost a decent chunk of money, so they had to miss a payment. Four days later when they got paid, they called in to make a payment. The internet was turned back on and there was no problem. This morning their card was declined and when they contacted the bank to find out why- Exede had taken TWO payments out. When contacted they told us that they were sorry for the mistake and it would be 7-14 business days to get their money back... again! This company has no problem taking money that does not belong to them, and they take no responsibility for their mistakes. Not everyone has the disposable income to be throwing around hundreds of dollars like it's nothing- especially since they heavily market to rural and poorer areas. THIEVES!!!
Photo of amberjadex .

amberjadex .

  • 2 Posts
  • 0 Reply Likes
  • angry

Posted 10 months ago

  • 1
Photo of Jim

Jim, Champion

  • 542 Posts
  • 278 Reply Likes
This happens way too often. Consider getting a debit card and keep just enough funds in it to cover what is coming due.
Photo of Tim Spake

Tim Spake

  • 306 Posts
  • 128 Reply Likes
Sorry for your experience, consider small claims court against these thieves
Photo of James


  • 320 Posts
  • 51 Reply Likes
they will just claim your router was hacked and that they did not do it lol
Photo of Tim Spake

Tim Spake

  • 306 Posts
  • 128 Reply Likes
How is this done out in country and would anyone put the effort into stealing a few gigs
Photo of Diana

Diana, Viasat Employee

  • 2085 Posts
  • 349 Reply Likes
Hi amberjadex,  I am so sorry you experienced this. Please send your account and contact information  to and I will expedite your refund.