I want to share with you how TOTALLY UNSATISFIED I am with Wild Blue - to the extent that I'm checking out other internet options. I have had disruptive connectivity for weeks. Have called in several times and work daily on trying to get connection. I have been on the phone over 30 minutes this morning, most of it on hold listening to your irritating hold music. I CANNOT get someone to schedule me a service appointment. They tell me to check things that I cannot do. The connections they tell me are there are not...or at least I cannot find them. This is like having your car break down and the mechanic wanting you to fix it yourself while he "walks you through it" on the phone! This is THE WORST CUSTOMER SERVICE I have ever experienced.