So if i'm going to judge what my experience will be over the next two years on todays interaction with customer service then my family and I are very scared. We recently moved to a new location and Viasat was recomended by our satelite tv provider. I had an installation appointment for today and my wife had to step out for a few moments (15m) so I thought I'd call and make sure they were aware of this and so the technician wouldn't leave as it was very important we have the instal done today. While I'm on the phone with a customer service agent I notice on my account that the scheduled appointment is changed to "Schedule an appointment". I asked the agent about this and he began to mumble what ever he was reading which stated they called me to let me know the equipment didn't come in or was incorrect. The agent stated that I didn't pick up the phone however there was not recent missed calls from any number but my wife. The agent could hardly articulate full sentences in order to provided me with any solution other then rescheduling, he was reading out loud what ever information he was looking at to the point where I had to ask him to place "ME" on a brief hold while he researched whatever he was looking into. I politely requested a manager after awhile of being placed on hold again he of course states that the manager is busy and there would be a 15-20 min wait time. I am a manager in a call center and find that to be very unprofessional. I don't like to judge company's or a business soley on reviews because I feel my own experience can be different from others and in a good way. We are a family of five who will be relying on this service to provide our in home internet needs. I want to feel comfortable with knowing I can call if there is an issue and Viasat with work hard to support us anyway they can. As new customers I would have thought this would have been a top priority for the customer service agent, the manager and the technician who didn't directly speak to anyone before cancelling my installation.