This service totally throttles our internet.

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  • Problem
  • Updated 2 months ago
  • Acknowledged
  • (Edited)
I have had the displeasure of being with excede/Viasat for six years. I know now that they throttle your speeds. They call it “peak” times but that’s lie. They purposely slow your speeds down after you run out of data, hoping you will shell out more money for more data. Sometimes the internet will be at 8mbps at around two o’clock. Then out of nowhere it will decrease to .47 in a matter of seconds. Are you telling me that everyone on my server jumped on the internet at the same time exact time.

It’s Viasat greed.
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El Miguel

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  • i want to throw my router out the window.

Posted 2 months ago

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Brian, Champion

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Yup. They throttle you after you run out of data.

Understand there is just so much bandwidth on a satellite. Any satellite.

Except for two months out of the last 81 months, I've not exceed my contracted bandwidth.

And, gosh darn it (recognize the exceeding politeness of my word choices for what it is) I don't want to share that limited satellite bandwidth with bandwidth hogs.

Don't exceed the bandwidth you've agreed to. It's really that simple. No one who understands how satellite internet works cares about your situation.

Also, read the contract you agreed to.
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El Miguel

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I signed a contract saying I would be getting 12mbps download speed.
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Oliver

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*up to
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BOB SHUBER

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It’s never been *up too 12
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Steve Frederick-VS1/Beam314, Champion

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El Miguel, you should take the time to read that contract you signed. No where in your contract does it say you will be getting a guaranteed speed of 12 Mbps, but does state speeds are "up to", depending on the network traffic.
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Steve Frederick-VS1/Beam314, Champion

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Once you use up your data allotment, you may well expect slower speeds. Why should that surprise you?

How well does your car run after you use up all the gas in the tank?

How well does your cell phone perform when the battery life has gone to zero?

BTW, many beams have large amounts of subscribers, and many are trying to stream movies and TV programs during the evening hours. This definitely is causing users in those beams to see slow speeds. 

I am fortunate to be on a moderately subscribed beam, and most evenings I can still enjoy a Netflix or two, but if they start to buffer, I just go back to watching something on my Dish DVR or a live program on my Dish TV receiver.
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El Miguel

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Ya I get that I ran out of data. It’s a joke that data even exists. AT&T has a data cap, however you can get 50megs for 10$ rather than 1 meg for ten. We are not talking about running out of battery. Their is no reason for me to run out of data
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Brian, Champion

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Maybe you missed the point. The battery (satellite) has a fixed amount of electricity (bandwidth). When you use up all of the electricity in YOUR battery (the bandwidth you signed up for) I'm not going to let you use the electricity (bandwidth) in my battery (the bandwidth I signed up for).

ATT installs a hard line to your house? Everyone's house in your neighborhood. How much does that cost? I don't have any idea. Let's say it's $10 million. Oh gosh, let's say it costs $50 million. But you don't have enough bandwidth. How much does it cost to runn a second line to your neighborhood, effectively doubling the available bandwidth? Another $50 million.

Now some satellite provider launches a satellite to bring internet to everyone in your neighborhood. How much does that cost? Well, I don't know either. But I know it's in the billions of dollars. (Someone on this forum can tell us how much the satellite costs. But the satellite doesn't provide enough bandwidth. You need a second one. How much does that cost. Let's see, I'll do the math. It costs BILLIONS OF DOLLARS! Maybe they get a break if they buy a gross of satellites.

Really, El Miguel, your understanding and your math is faulty.


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BOB SHUBER

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Who is gonna spend $10 for one meg that will be used in 3 hours. They won’t make up the billions of dollars
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privatejordy

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I have an AT&T hotspot device and it is $10 per gig to add data when you run out, and its $75 a mnth for 8 gigs, $50 for the 5 gig plan, so I'm not sure where you're getting your figures unless you're talking about DSL, and we don't need satellite or mobile internet if we have DSL.
Satellite is faster and cheaper, so my hotspot device is in a drawer.

I also know from their terms, to expect slower speeds when everyone is home and on their computers, watching movies, or playing games online, which means you're going to be battling a traffic jam on some nights, weekends and holidays

I wouldn't necessarily say that we are defending ViaSat as much as we're trying to help you understand how satellite internet works.

I get nothing out of contributing to this forum except more emails.
(Edited)
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BOB SHUBER

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It’s not mobile it’s actual installed internet. I have had them come out and do a servey one time.
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privatejordy

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When I had AT&T DSL there was no cap on my data, there was just a speed option on the monthly plan.
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barg_

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It isn't relevant, at all. Different internet, different cost of providing service. It's not actually "actual installed internet" comparable to wired either. It's installed cellular. And technically it could be mobile, by removing the antenna from the house. Of course that would be frowned upon (and not practical). It's $60 for 340GB where available, not much reason to pick satellite over that if available. https://www.att.com/internet/fixed-wi...
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privatejordy

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I've contacted AT&T on a regular basis over the past few years and the only thing available for my area is DirecTV, and since this is not available in my area I knew nothing about it. I was optimistic when I followed the link and thought they'd come up with something new, but alas, no such luck for me. Thanks for clearing that up because that was confusing.
(Edited)
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barg_

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Att cell service is 30 miles from me, and they don't offer this service there either. I am in range of US Cellular, they offer 160GB for $100 in my area (not in all areas). I have avg. 2.5 meg download, 200GB cellular for home, and am paying $50 (grandfathered old plan, regional cell carrier, barely in range). I don't have sat. at this time, but had Wildblue for years and most neighbors still have satellite (but Hughesnet, since Viasat isn't very competitive here, Exede 5 was full, closed, and poor performing, Viasat's cheapest plan now is $110 with lease in this area). Nice to have options, but all but a couple of my closest neighbors don't, so I follow here occasionally.
(Edited)
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privatejordy

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I was grandfathered in on my AT&T hotspot for $59 a month w/ Unlimited data but when I moved to Puerto Rico I let that go because I had no signal and I wasn't working and traveling around the country anymore, and man do I regret that, but it wasn't pay as you go and I was billed monthly whether I used it or not, so it just wasn't practical at the time!
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Ron Frank

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Aside from restriction I have asked this question many times regarding "congestion" and its authenticity.  I have a "free zone" from 12 AM until 5 AM and NOT RESTRICTED I can be 0.47 at 11:59 PM and 14+ at 12:01 AM!!  Does everyone else suddenly go offline at midnight?  Congestion is only relevant when I am being charged for my data?  This has been baffling me for years.  I have difficulty opening an email and mysteriously 2 mins later I can stream video????  But so much as mention the word "throttled" and people come unglued!
(Edited)
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privatejordy

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Early on I did speak to a representative that advised me to wait until a few minutes after my freezone start time because it might take the system a few minutes to change over, so I'm assuming something has to reset, and it's possible that the liberty pass might not be on the dot, so to speak, was in short what she told me. I've never had a problem or needed technical support nor called customer service to complain, I was speaking with them about changing plans, which I did at the time. My free zone starts at 3 a.m., and I have noticed it dragging for a minute or two, and because of her advice I always wait until about 3:05 a.m. before I start downloading, updating computers or streaming anything.