This service sucks! Fix it! Now! I can barely upload this post!
You provide little information for anyone to actually help Michelle. What is your package and what modem do you have? Like do you have the wifi modem? If you have the Liberty plan you can expect below 1mbs during peak hours. If not, even though this is a crappy service, assume a hardware fault and just do some basic troubleshooting like pulling power to the modem for 60 seconds. If you have your own router pull power from it as well. Plug it back in and see how that works.