Losing TV and phone service

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  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
There is a problem with the hookup in our family room . I am always loosing the TV and the phone service every day. I am really getting disgusted with it. I am too old to crawl around looking for something I know nothing about and my husband is 80 years old and cannot do it. I have called about all this wires laying around and get no response. What am I to do. The other tvs work but this room is a disaster.
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Sandra Chivington

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Posted 4 years ago

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Dawn Haggard

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When their contractors installed my service..they left all their crap. Tons of boxes and trash that we had to deal with on our own. Their main problem is they don't vet their contractors..you would think they would have more reputable contractors. 
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Diana, Viasat Employee

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Dawn, you should always have the best customer service even during
installation! I apologize if we failed to deliver that. If  you have any other
issues or concerns, please send an email to exedelistens@viasat.com. Thanks

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Diana, Viasat Employee

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Hi Sandra, We want to make sure that we do everything possible to
provide you with an amazing experience here at ViaSat. We would love to assist
with this issue. Please send an email to exedelistens@visat.com with your account
information or call Exede Customer Service at 855-463-9333. Thank you so much.  
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Bev, Champion

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Sandra, you should not be loosing service so often. Viasat can help with that. As for the wires, that is usually up to the customer to organize with cable and satellite.

Yes we do need to power cycle our modems, routers and such now and then but, not often if everything is right. I would say that for me that's about once every three months is all that something gives me reason to power cycle. (used to be more often on WildBlue Legacy.) Here's how to do that.

  1. Power-down the computer connected to your Exede modem
  2. Power-down the router (unplug it)
  3. Power-down the modem (unplug it)
  4. If you have an Ethernet cable connecting your computer to the modem, disconnect it. Wait a moment, then plug it back in.
  5. Make sure the Ethernet cable from the router is plugged securely into the back of the modem.  *Note: Wireless routers do not require a cable connection to the computers they support
  6. Plug in the modem. Wait until all LED lights on the modem are solid
  7. Power-up the router
  8. Power up your computer

It may help you to put a piece of colored tape on the cords and wires you need to find to do that so that next time you do need to power cycle, you can easily identify what to unplug from where. Then the rest of the wires and cords can be neatly bundles (wire ties help here) and placed behind desks and entertainment centers so that no one can trip over them.