Problem with online payment

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
This company is the worst company.  You can use anybody's credit card in the world to pay the bill but they will not switch the name on the account to the person's name that is actually paying the bill.  They want you to disconnect and reconnect the service to do that.  Per policy. Not happy at all.  This is the dumbest this that I have ever heard of in my life.
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Kristy Webb

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  • very angry

Posted 2 years ago

  • 1
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Larry Byars

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That is because a new contract is required and new account. This would e the same with any other service,
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Carol Barker DeCosta

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Because the person n that signed up for Wikd Blue signed the contract probably is the reason!
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Bev, Champion

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I can understand that, Unless your spouse signed up for service while you were married and now, for whatever reason you are not married and the ex spouse has moved out. In that case they should have the remaining spouse, who is now the sole resident sign a new contract for legal reasons but, not renew the 24 month requirement IF that has already been fulfilled.

I would expect my spouse to be able to take over the account if anything happened to me as I can take over the services we have in his name if something happens to him. Now if we had differnt last names, I can see that.

In my case I got the service here before we married so, it's still in my maiden name because I'm too lazy to dig our marriage certificate out of the safe and send a certified copy to Viasat but, that's my fault, nothing they did.