This company does not have its Ducks in a row,

  • 1
  • Problem
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Always too many people using WB is the answer I get Download typical speed is 324 kbs SUCKS. Hughe is no better. So I guess Viastat has lowered its standards to meet the substandard service.
Photo of Terry B

Terry B

  • 2 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2619 Posts
  • 1620 Reply Likes
Terry, if you are on Exede 12, you should be getting much higher speeds. Mu download speed is usually in the 16 to 20 Mbps range, during periods of heavy usage, it sometimes drops down to to 8 to 10 Mbps, but that happens very little. Have you checked your modem stats? The numbers that you should be seeing are RxSNR above 5.0, Cable Resistance less than 5.0 ohms, the lower the better, and Cable Attenuation around mid range, inthe area 0f 8.0,the lower the better. You can see these stats by going to http://192.168.100.1/?page=modemStatus in your browser.
Photo of ExedeKarmin

ExedeKarmin

  • 384 Posts
  • 40 Reply Likes
Hi Terry,

I can view your account details and check for any issues.  Please send me an email to exedelistens@viasat.com with your account and contact information.  Thank You.
Photo of Terry B

Terry B

  • 2 Posts
  • 0 Reply Likes
I do not have Excede I am told the satellite is not pointed here yet (3years) my neighbors called and have it.
Wildblue is getting slower and slower. Coustermer Service no help
Photo of JEP

JEP

  • 986 Posts
  • 718 Reply Likes
Terry - So what do you get when you go to Exede.com and enter your zip code?  No plans available?

This conversation is no longer open for comments or replies.