Video problem

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  • Problem
  • Updated 3 months ago
  • Not a Problem
  • (Edited)
For the last 2 months my GB has disappeared and as I'm tellin him my problem and continue saying. I see ur watched videos? ? ...so after the 2nd time of him saying this. .I got professional with him asking what kind videos. ..NO ANSWER! What time of day were they watched NO ANSWER How many GB did the videos use AND OF COURSE NO ANSWER. ..I didn't even get a chance to dicuss that my GBs have disappeared 2x on me..I only download during free hours 3 am 8am I have free Web browsing. ..so why is that when I awake from a download my GB maxed out...( Shentel )please run cable lines down my street...
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D'Apokalypse Daniel Walker

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  • I feel like I'm giving away free money..for the service im getting from the equipment and from the employees

Posted 2 years ago

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Andy Schack

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I can't help but shake my head when I read these types of threads and posts. I guess being a dealer, I've about heard and seen it all. Nobody ever wants to take responsibility for their data usage...it's always someone else's fault. We pull SVT on several customers a day and we regularly see customers who only use 1-2 gigs per month and their modems are plugged in the entire month. When we install a customer and I get that sneaky suspicion that they aren't going to do a SINGLE thing we tell them to do......we even leave a nice printed out instruction sheets in a "report binder". Anyway, when I suspect one of these customers I'll have Erin pull SVT on them after a week and SURE enough they have blown through all their data or if they are on the Freedom Plan, a good percentage of it.
Had one just the other day and Erin gave him a courtesy call to inform him that at the rate he was going he was going to be dead in the water for about 2 weeks a month. He got all ticked off. She asked him if he had done the settings we left him CLEAR instructions on how to do......silence and then he got even more ticked off. "You guys should have done that for me" Nope, we're all adults here......it's time to do things for yourself. I'm SURE he has told people he knows to "stay away from Exede....they'll steal your data" rather than telling them "I've got the time to go out and buy all this technology but I'm not going to take a few minutes to do a few settings"

Long story short. If you are showing data usage then guess what?......YOU are using data, or at least SOMEONE is.

This example isn't to accuse anyone here but only to show some of the crap we have to deal with each and every day: I had an elderly couple.....salt of the earth looking....who we installed Exede for. A week later they called complaining about slow speeds. SVT had shown they went through their data and were on Liberty Pass and that the primary use was video. "We don't watch Netflix so that can't be right" Soooooooooo I drive all the way out to their house to investigate. The husband has a tower computer with Windows 10 so I offered to make sure the connection was set to metered. After I did all my voodoo I opened his browser to go to Youtube to see if a video would play and at what resolution settings. As SOON as I started typing in the address bar "pornhub" auto-filled. I didn't want to embarrass this man so I quickly typed in youtube and checked things out but I MUST admit I was PISSED. Here I drove all the way out......took time out of my day.....because they were irate that we were "stealing from them" and it turns out the husband has a porn addiction and wants to blame everyone but HIMself. Haven't heard a peep since. BTW, the husband was standing right behind me when pornhub auto-filled and I noticed he stopped talking mid-sentence.....he saw it and KNEW the gig was up. Did he apologize for falsely accusing me? No. Did he apologize for dragging me out for NO good reason? No.

Andy
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les

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wow thanks Andy
yup my router was old, but new when I got it from newegg last year.
the model is old, but it did what I wanted.
 and you find  an even better one! nice.
I hadnt shopped routers in awhile. we have prime there so if there is a problem. my family tell me the returns are easy to amazon.

 my wife would like the music ability. even tho she uses her cool apple earphone pod things for her music. She dloads the music when away from home and has it stored on her device.
 that was all her idea to save our data at home for browsing.
 
 I am very tempted to get that router you suggest as It is sure to be better than the 1 I have. it was $30 when I bought it. so $50 [49] is a good price for a better router.
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Andy Schack

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When I've got the Genie app open and I click on a song that is stored on the ext hd, it downloads the song from the router to my phone, I then have two choices, 1) I can simply listen to the song and when I click back on my ext hd's library it automatically deletes it 2) after it downloads to my phone I can click "save" and it stores it in the Genie's download folder.
If you do get that router and need help with anything, feel free to ask.
As for the prices on routers on Amazon, it's a hit or miss. This router, once sold out may not re-appear for weeks or months.
I JUST came back from an installation and I sold the customer one of these very routers. He was very happy with the range and features.

Andy
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les

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 that looks good - so I think Ill order 1
my thought is to add the square trade 4 yr warranty as netgear isnt that great in warranty or support. ;)

 your description of the features makes it more appealing.
and that phn app sounds like a great tool to view use. :)
 I think I will not install or update it unti after midnight as that is our unmetered time and It will allow lots of time and data to get it all tuned up for our data limits. :)

 thank you
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Andy Schack

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You're welcome. Couldn't help but chuckle when I read where you said my description made it more appealing....I've left product reviews before on Amazon and explained how the product worked and how to use it and had folks leave comments stating that MY description and explanation was better than the company who was selling it.

BTW, when you first hook it up and turn on the power to it, just WALK away for a few minutes. It can take a few minutes for it to first boot up and do all its little test.

Andy
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les

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 OK
 I read about the "wait" after hookup
and found awhile back to power up the modem first, let it boot before powering on router and other devices after the router has completed its connections - yup takes time, but thats a good time for coffee or to read the directions - lol

 eventually everything will light up and be happy. :)

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