Data usage issues

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  • Updated 4 years ago
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24 hours ago I bought 3GB...or in your case gigabits, NOT gigabytes. So how did I use 3GB  of data in 24 hours, when we have NEVER EVER downloaded a movie, watched a movie and all we do is surf news sites?

I read on this site hundreds of people have the same problem..they have a monopoly and they will not share how they manage data. I say we group together and get the FCC and our states AG's involved. If they, Exceed won't help us and stop this, maybe they'll answer to the regulators and we can find out what is going on?

So how did I use 3GB of data in 24 hours when we have NEVER EVER downloaded a movie...EVER IN THE 2 YEARS OF HAVING THIS CRAPPY SERVICE,
watched a movie and all we do is surf news sites... 

I have all my Google surfing data stored and saved for the last 7 years and there is no change in ourhabits....just how you charge us.

You call them and they have the same canned response about movies, YouTube, etc......then they blame HTML, Flash, etc....BUT watch their propaganda and you'd think you can do anything/everything...you can if you're RICH! It's blatant false advertising!

Then on Friday we had over 3GB left on our account and we used it all and
you can see we were not even on the internet hardly at all.

I have called and written about this since last February when you deleted
our upload/download usage. Interesting that when they deleted those meters, my usage doubled/tripled and quadrupled...some months I paid over $400/mth for the same habits!

It is my NOW DEFINED position that you may be committing a consumer fraud.
I monitor your comments and see virtually everyone is having the same
issues.
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Bill Napier

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  • Pissed off

Posted 5 years ago

  • 7
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kjboxers

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I've also had the same issue.. it's  been happening for a few months now. I always go over the data plan allowance, constantly having to purchase more before the end of the billing cycle.. This never used to happen. I just think they have us where they want us and now they are bleeding us dry. Here's my recent post.   I also called twice and had them go over my browsing (  nothing has changed).. they also gave me the same junk about movies, youtube, blah blah blah.. I might watch a grand total of 3 minutes of youtube video a week. I've never watched a movie on the internet IN MY LIFE.. Just some Facebook, normal browsing , and email. THATS IT !!!  Something has changed but it's not on my end. So when you find out what's going on and you get the AG of your state involved count me in. 
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Old Labs (VS1-329-L12FZ)

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While people's surfing habits rarely  change (we're creatures of habit), more and more sites are relying on dynamic ads and flash (i.e. videos). Sites change with the latest fads  and many web site designers could care less about how much data their consuming - it's not their dime. Some will auto play - Facebook news feeds auto play videos - Zuckerberg has no problem dropping $10 for an extra GB when he needs to.

If you haven tried them yet, both AdBlock plus and Flashblock can drastically reduce usage.

I've even got one site that I frequent that auto refreshes itself every 3 minutes to the tune of 2MB or about 40 MB per hour if I leave it open in my browser - needless to say it hurts when I do that, so I don't, peruse it quickly, nothing to see there, move along.
(Edited)
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Bill Napier

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Been there, done that....I don't allow any images to download in email, updates....NADA.

Blocked ads:0 on this page
53170 in total

If you go to their basic site and put in your internet habits: Frequent web browsing, watching videos, playing games, they say the solution is their 15GB plan......That's a blatant LIE....To do that, you'd spend upwards of $400/$600/mth
(Edited)
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Exede Kimberly

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We need to remain calm with others here on the forum. Belittling and name calling of any kind will not be permitted.

Me the customer, I have responded on one of your other posts and hope to hear from you. Please send a screenshot of the texts in question with your email. This person will be dealt with accordingly. Thanks for posting.
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Me the customer

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I don't recall name calling anyone or belittling anyone on this forum.  If so, please point that specific post out to me.  I felt it was being done to me on this forum.  I cannot send "screenshots" of the text as I do not have a smart phone.  I have locked all of my messages and the other party's.  If I even give you this information, how can I be sure that this individual is not going to carry through with his threats or harm me and my family?  This individual lives just a county away from us.  The text to me are very alarming!!   At this point, going to the police is only going to get me what I have already done.  Blocked this person from contacting me and asked the person to never contact me again.  I cannot locate your response on another post.
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Exede Kimberly

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I'm not singling anyone out. Just a note to all to remain respectful of everyone and their feelings here on the forum. We want to keep the issues at hand the main focus. I can address what will be done regarding this person's actions in our email. Please send the requested information to exedelistens@viasat.com. Thank you.
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Marianne Healer

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Hi  Kimberly, I just want to jump in here and say that I am surprised that Exede does not recognize that so many people seem to have the same over usage issues all of a sudden.  Can you please talk to management and see what can be done to correct this?  The amount of data we use now is ridiculous compared to a few months ago.  Not one thing has changed, habits, etc.  A technician was sent out to "adjust" our dish due to an earthquake and now our 10g doesn't last more than 7-8 days.
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Exede Kimberly

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Marianne, many of the data issues we come across differ from person to person and therefore need to be addressed as so. If you can send your information to exedelistens@viasat.com, I would be glad to take a look into your issues as well. Thank you.
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ExedeKarmin

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Bill,

I can understand your concerns about your data usage.  I am willing to go over your usage categories with you so that we can pinpoint where your data is being consumed.  Visiting sites like Amazon, Ebay, and other shopping networks can consume your data.  Please send me an email to exedelistens@viasat.com with your account and contact information.
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Old Labs (VS1-329-L12FZ)

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OK, just checking, that would appear to be the latest and was wondering if new updates were being rolled out. Treat the links as guidelines only - there are some exceptions to the rules and good luck.     
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LesT

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Oh, I do.  I know there are limitations to data supplied in respect to the links.

Thank you very much for your help.

Now, if Exede were to offer the same level of support.  I hope.....
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Exede Kimberly

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Good afternoon LesT, I have received your email and will speak with you shortly.
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LesT

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I am confident that problem has been identified.

Again, I turned off, unplugged, disabled, disconnected everything from the modem....especially the ethernet cable.

For two hours I sat and watched the modem as the RX/TX just had a field day talking to the internet.  If only I could have had my traffic monitor on at the same time.

Anyway.  Knowing the usage was ticking up, I unplugged the power from the modem.

After just checking my data usage, it is at 84.9 gig.  Yesterday, I used (monitored the usage) approximately 5.9gig.

Even with turning the modem off last night, it seem for every gig of bandwidth used, our Exede accounts reflect that amount times two.  In other words, if you use 1 gig, the usage will be reflected as 2 gig.

I have come to the conclusion that if I am going to be charged twice the usage I am going to use it the same way.

My plan is the Freedom plan.  They say it is unlimited, so I am going to use it as if there is no limit up to and until they stop double logging my real usage.
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Wes Waterman

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You guys really need to close your "flow chart" goto answer book and quit saying everything is the consumer's fault. According to you, all of Exede's customers don't know how to manage their usage. What a joke! The problem is Exede and that's all there is to it.
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kjboxers

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My goodness, why don't you just tell us what we CAN do. Are we allowed to check email and send a 40kb photo? We can't visit ebay, we can't visit youtube, we can't visit facebook, we can't visit amazon. we can't use any messenger services, we can't skype. so what is left? gee..
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Bill Napier

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Nope, Nope, Nope & Nope
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Tommy Fortune

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Really stinks your having such a bad time with your usage. I have had exceed for several years now, and my usage logged by my router always match what exceeds usage meter states. I know when I hooked my satellite tv receiver to my broadband my usage skyrocketed but that was easily fixed by disconnecting the receivers.
In my opinion exceed has the best customer service of any ISP I have ever used, and I've used a bunch over the years.
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Steve Frederick-VS1/Beam314, Champion

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I tried connecting my Directv DVR a while back (I had a bunch of data left) and in one day my data usage jumped over 4 GB. It has never been connected since. It loves to download programs that it "thinks" you might like, since it already knows what you have been watching. You don't want to connect it unless you want to download something, and do it during the LNFZ only.
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Exede Kimberly

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Thanks for the tip Steve.
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Susan Jenulis

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Thanks Steve, that's what I suspected.  Now I don't have to try it out and lose GBs!
(Edited)
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Evonne

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Since Direct and Exede are partners and bundle their services together you'd think they'd take the interconnection into account when selling their services as a bundle. Funny part is we get excellent service from Direct (reception and customer service), but our Exede cuts out multiple times in a day and their customer service agents have very canned responses but offer no data to back it up. Hey, if you told me that I used 19G in a day and told me what sites ate that up I'd feel better, but they can't. As if our service wasn't slow enough, when you hit the cap you can do absolutely nothing! You buy more Gs and they are gone in a day. RIDICULOUS!

My fiance wants to launch his devices across our home because they constantly telling him that they are connecting and disconnecting from this gawd forsaking internet service. We've had the service just over a month, spent the first week unable to use the service because their transponder went out the day it was setup and they couldn't come out for a week to figure out the issue. Then every time a cloud passes we have long periods of no service, but at least hourly it disconnects and reconnects. Its so frustrating, I have a lot of patience and expected a little rougher service than I had become accustomed to in the city when we moved out to the country but AHHHHHHHHH!
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Exede Kimberly

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If you can send an email to the address I provided, I can definitely take a look into your service issues. Thank you.
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Exede Kimberly

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Thank you for sharing your experience Tommy. (:
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Bev, Champion

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I am on the 25 GB plan and, we watch videos (no more than 15 mins worth per day allowed though. I download apx 3 songs per week, I play one MMO, I use Twitter, My DTV receiver is connected to my router but, OneDemand and apps there can only be used during the LNFZ. I send and recive apx 10 emails per day (text only) I have two cell phones, 3 computers and an iPad all using my router. I do not go over unless I intentionally do so by downloading a game update or some other large file outside of the LNFZ, in which case I know I'm eating my allowance and, I will buy more if it's that important to have the DL during the day.

Updates, downloading audio books, podcasts etc is all LNFZ only stuff with a rare exception when we have to make one due to life (work scheduled for very early, etc...)

I also have FLASH blocked, run adblocker and pop up blockers and, I don't spend hours on a social network site - if I do, I know it's eating my data and, I do it knowing I'll need to buy more before the month is out.
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Bill Napier

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So as I understand it, you use their system with a great amount of paranoia....NOT what they advertise that you can do all of what you mentioned///AND more with their 15GB plan. (Go to their homepage/sell in page and click your internet habits, they say you can do everything and more for a 15GB plan...NOT)

I don't do anything that you do, I surf news/information sites, emails and that's about it. I have Ad Blocker, all email images blocked, flash blocked, everything you do and more and guess what, I have used over 35GB THIS MONTH and I still have 10 days to go !!!!

AND the best part is, they have NO accountability to explain why I'm getting screwed here....OH, their new accusation/assumption is I'm a "shop-a-holic", or something, spending my days on Amazon and shopping sites.....ya, right! Nice try.....I will get to the bottom of this!
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bluejeanangel

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We did not have our tv set/dish with our satellite. We had a tech come out to work on our satellite, and he did whatever they do to tie them together. Within 2 days our usage had climbed. We had not used anything differently at all..I stayed offline and monitored and after a couple of days  the same thing had happened. I like to try to resolve things 1st so I made my attempt at undoing what the tech had done.SO I looked through my dish settings  and found where I was connected, the only way I could figure out how  to get rid of the connection was to remove the pw, so I did and it worked. I stayed offline 2 more days monitoring, and I can say immediately our usage went back to normal. I have no idea how or what , but obviously something was going through that we were not aware of. I have been fortunate, we have had a  couple of problems we could not solve and it was taken care of by exede . I have been very pleased.  As for the FCC, they are the ones who set the limits.
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Exede Kimberly

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Thanks for posting your experience bluejeanangel. Glad we could help you out in times of need. (: Have a good rest of your day.
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Bill Napier

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The bottom line here is that hundreds, if not thousands of people are having the same problem and there is NO Transparency. Contacting customer service is a joke......they all read from the same script....and it's all about blaming the user....They have a monopoly that restricts choices, for those living in the country...I have ZERO choices and they know it, use it against me and ultimately screw me and similar people.

Attached to this is a screen shot on what they claim you can do with the 35GB plan....it's a blatant lie! (It will probably cost me a GB to upload it too)

It's also interesting that on any ill you get, cell phone, land line, etc....there are fees you pay that are supposed to help subsidize services in areas that have limited or no service....wonder where that money goes?

Another fallacy is when they respond" Exceed hears you and we'll investigate and get back to you in 72 hours". My complaint was filed 15 days ago and still NADA. I think it's because their "script" on blaming ME has no legs and they have a monopoly so I'm screwed
(Edited)
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Stephen Keller

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One thing you can do is PM a Excede Tech here on the forum. Several, including myself, have used them to search down issues that many be causing the problem.  They are much easier to work with compared to the ones you get when you call in to tech support/customer service. I lost 10 gigs over a weekend when we were not even home and had everything shot down including the router. It only took 2 days to have the issue fixed. Seems there was a firmware issue for the modem and was causing all kinds of problems for many.
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hexe

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So, wait, Stephen--you're saying that there was something wrong with the EQUIPMENT THAT WE PAY A MONTHLY RENTAL FEE TO USE, and that's what caused that huge chunk of your data to get gobbled up in less than 72 hours when you weren't even home to use it? You mean it WASN'T your fault for using your gigs with reckless abandon, watching stuff on Netflix and Hulu for hours upon hours on those days [which apparently you can do even if you don't HAVE those services to begin with]? Well, butter my toast--I've never heard of such a preposterous source of a problem!

OK, sarcasm font off.  Really, I've long known that this modem is a piece of poo, just from the way it performs--EVERY time there's an update for it, it takes HOURS to complete the process, and invariably the modem will become 'stuck in cycle' and just keep trying to boot up, over and over again, but never able to connect, and I have to unplug it and let it reset. Eventually, I just learned it was best to unplug it every night when I went to bed, and when I wasn't using the service during the day as well. [Disclaimer--this modem is actually my second one; the first one didn't work correctly within the first day of being installed, and couldn't even sucessfully download it's first firmware update--it just became catatonic, so Excede DID ship me a new one immediately, at NC, and credited me for my first month's service plus some additional time as well.]

I've had this service for two years, and until October 26 of this year, I haven't had a single issue or concern save for that initial bad modem. So it really disappoints me when I am suddenly told that I've blown through all 10 gigs of my plan with around 1 weeks left before my meter is rolled over for a new month, and I have done nothing differently as far as usage, equipment, etc., and have had no national disasters [earthquakes, floods, fire, frogs raining down from the sky, or other plagues of Biblical proportion], and when I inquire of it with tech support via telephone, they say,
"No, nothing wrong on our end, nothing wrong, you just used too much data on Media" when I know that is not possible since I don't HAVE any of that stuff. I'm practically a Luddite--my televisions can't connect to the web, they're all that old; I can't even receive my local television station's signal without one of those analog converter boxes, one for each TV in the house. 

If there's an issue with the firmware of the modems, then perhaps Excede ought to send a mass email to us to advise its customers of this situation. I shouldn't have to search for a backdoor here on the Excede forum that will hook me up with one of their top techs/engineers so I can get the service I'm paying for, and have been blissfully happy with until October 26, 2014. I'm actually glad to finally read that SOMEONE'S "Case of the Gigabit Gobbling Gremlins" was, in fact, traced to malfunction of the leased equipment over which we, as customers, have little control over the how it functions, and even less information available as how it's SUPPOSED to function. It's reassuring that this circumstance may indeed eventually be resolved for all of us who have experienced these recent claims of usage overages.
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kjboxers

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Yes, what he/ or she  said.. I wish I had said it.. verbatim. I was even told in emails but not in open forum on my post mind you, that my ODU needed adjustment that is was causing to much data loss just trying to suck juice. I've emailed back twice since that email and no one has answered, they said they would get a tech out here to adjust the ODU.. but nada, zilch , squat..........................................
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Marianne Healer

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You would think that they would read these posts and get a clue.  I absolutely abhor this service and I know I am stuck because there are NO other options for me out in the rural area I live.  They know we are stuck too, but that is no excuse for the crappy customer service.  Wake up Excede- Kimberly, Excede - Karmin...get these people the assistance they need and should expect for the cash they are laying out every month. 
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hexe

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Marianne, I can't blame Excede Kimberly or Excede Karmin for not being able to resolve this obviously rather vast phenomenon--all they can do is respond back with the pudding the company has directed them to feed us when we question how this could be happening. I'm sure if they had the power to do whatever it is that needs to be done to eliminate this epidemic of gigs being gobbled up by the ethersphere, they'd see to it that it was done, because I KNOW they can't possibly ENJOY having to read all of these posts from the victims of this data usage theft, especially when they're the ones who have to respond back to the rabble [insert graphic of South Park townspeople gathered together and muttering "rabble rabble rabble" here].  I DO agree with you that the sheer number of people who are having the same problem, with the same previous usage history that always stayed within their allotment, should be the smack in the head the company needs to get off their arses and fix the problem, but that wouldn't be @ Ex Kim's or Ex Karm's level, I'm sure. I'm in the same boat as you--it's either Excede or HughesNet out in the hinterlands where I'm at, too, and for over two years Excede has been like a well-oiled clock for me. I hope that my "October Surprise" eventually is just a memory of a one-off event for me, but I'm not laying any bets on that at this particular moment, when it seems each week brings someone new to the forum who's just had this happen to them as well.
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Steve Frederick-VS1/Beam314, Champion

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Bill Napier, Exede is not your ONLY choice. There is Hughesnet and also Dishnet, and may be some coop deals available to you, although in the end, your actual internet service will come through either Exede or Hughesnet. Much the way mobile telephone services operate, subcontracting available airtime from the big providers. Exede is not a monopoly, since they do have competition. As for the plan details you posted, they are accurate, and not lies. You can do all those things, with  moderation, just not unlimited use of some of those things. A 2 hour movie in HD will take about 4 GB of data, which is a huge chunk of a monthly allotment. We all would love unlimited data, but our choice of country living sometimes causes us to give up some things. Exede must be providing a good service to most of its customers, they would not have over 650,000 subscribers if the service was as bad as you seem to imply. Exede serves my needs very well, I have been a Wildblue and later an Exede subscriber for over 7 years.

Have a Happy Thanksgiving
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Steve Frederick-VS1/Beam314, Champion

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I can assure you that I am not on any company's payroll. Those days are far into the past. As for the "Champion" thing, I had nothing to do with that, it is something that the Exede moderators hand out. My only connection to Exede is that I am a subscriber, and yes I have to pay for my internet service every month. Enjoy your holiday season.
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hexe

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Steve, I have no doubt but that you pay for your service every month, just like the rest of us. I'm also a big girl, and am familiar with how things work in the world...not all consideration is in the form of paychecks, though. I wish you a lovely holiday season as well.
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Old Labs (VS1-329-L12FZ)

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The only consideration Steve has received is a blue loving cup next to his name for some solid advice he's offered since August 2013.  That and maybe a small token of appreciation in the form of an 8 GB Exede marketing thumb drive.     
(Edited)
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Susan Jenulis

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My reaction to the suggestion that exede is a very bad isp provider is, I for one have had very good service for approximately 8 years.  So for me, the product works well.  Have had the exede service when it was first offered when wild blue and hughes were the only options.  I've had this exede modem for at least three years, it's the original install when exede took over.  I don't doubt this hardware does not function as it should in some instances.  It's up to the subscriber (my opinion and not fact) to research to the best of their ability where the problem lies.  And this is where all of us are challenged.  I had a connection problem about thee months ago, my router people said it was the modem.  The modem (exede) people said it was the router.  I spent three days on this trying to troubleshoot.  Good thing I'm retired and had the time and will to do it.  End result, it was the router and I replaced it, all is well.  If I had depended on customer service at either end, I doubt it would have resolved itself without a substantial increase in cost.  I think Lab Rescuer and Steve give us good options to consider when troubleshooting.  I, for one, would like a way for the subscriber to be able to review exactly their usage with specifics, what, when, where, etc.  Maybe in the future.  Technology is a work in progress, always changing, and faster than we can keep up.  I do know that I document my usage daily with date and time.  I've never had a surprising upsurge in usage like some have been experiencing.  I'm sure my day will come as my equipment is subject to failure, along with glitches within exede's own system.  Then I will either work to get it back to normal, or quit the service.  So far I've been pleased with exede over hughes net, I only have two choices where I'm located.  Such is life in the country.
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Old Labs (VS1-329-L12FZ)

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One thing that those who are having "unexplained" data spikes can do is go to

http://192.168.100.1/?page=modemStatus

and determine the software version currently installed on the modem.

Mine is UT_2.2.0.2.0 and I believe that is the latest but could be wrong. An earlier poster suggested his/her issue was related to an update. Similarly some of the past usage spikes noted were related to some difficulties encountered in updating the modem's software.

Updates appear to be rolled out to each beam slowly (I received one some two months after others first noticed it).

Knowing your software version and beam, and posting it here may yield some pattern - but even then not much we can do about it, and it's likely too small of a smaple size to draw an definite conclusions, but what the heck?

To be clear, I'm only talking "unexplained" spikes those that you are certain are not self-inflicted.          

        
(Edited)
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Jerry Browne

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Steve Frederick says ... "Exede must be providing a good service to most of its customers, they would not have over 650,000 subscribers if the service was as bad as you seem to imply. "


Steve would you be using the service if you could buy nearly unlimited data for $100 per month or less like everyone in the cities that have more than 2 options? Of course you wouldn't. So what you're saying is that this is the best of the crappy options that we have ... The least of the evils.


It's absurd to suggest that they have 650,000 subscribers because it's GOOD. The fact of the matter is that when you have 2 options that are effectively the same, it may as well be a monopoly and they clearly operate as though it is.
(Edited)
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Old Labs (VS1-329-L12FZ)

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No the root of the problem (i.e. inability to offer everyone identical plans) is the fixed capacity of the satellite on a beam by beam basis. Each beam in turn goes to a gateway, which in turn is routed to an Accelenet server. While I wouldn't be surprised if it were possible to route traffic through a different Accelenet server to relieve some land-based congestion, I don't think that's currently the case. Regardless, it would do little to relieve the bottleneck occurring above the equator.

The suggestions here are that Viasat should simply allow everyone to upgrade to the "virtually unlimited" Freedom plan out of some perceived sense of being fair. I think mostly everyone would jump on that given the opportunity. Others suggest that caps should be doubled across the board. Again most would likely jump on that also. However, none of us would enjoy the additional congestion rendering the service unusable by overloading the beams. Some of us including myself, remember the Wildblue experience.    

The beam maps have been frequently linked to both here and elsewhere -  Google or Bing are available requiring nothing more than a reasonably formulated search string. Similarly, this discussion (plan availability) has been beaten to death both here and elsewhere since August when the new plans and promos were introduced and there is nothing 'so now" about it.

What you do with your free time is of little concern to me, which is why I said if I were (not you were).

Similarly your appreciation for Francis Ford Copolla's sense of humor (or mine for that matter) is of no concern to me.

Relief will only come with the new satellite in 2016.

P.S. Complaints directed to the FCC regarding this specific matter will likely fall on deaf ears since the FCC does not regulate satellite providers (either internet or TV) other than some administrative concerns. As a matter of fact, Exede and Hughesnet, do the FCC a favor in making broadband (or near broadband) available to rural areas which is in the FCCs charter. Those complaints would be better leveled at land-based providers who do nothing to extend the reach to the last mile.
(Edited)
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hexe

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The 'plan availability' isn't the topic of this thread--it was a sidebar; the problem I refer to, and the topic of the thread, is this recent surge of alleged overusage of data by people who have never gone beyond their allotment until this fall.  I certainly don't expect any satellite broadband company to provide unlimited data for the quite reasonable monthly charges I pay, and understand the tradeoff I make for living in a dirt roads and unlocked doors part of the nation.

FFC's sense of humor was not in question, used in its place; here, it serves only to further mock other paying customers by throwing country of origin into a discussion about disappearing data, a subject which has led to a multitude of new threads being opened by stunned subscribers, and within each of those threads there is at least one snide reference made by the Defenders of Excede to conspiracy theorists--so yeah, I'm not surprised that you don't care if your attempt at humor was offensive.

As for the beam maps, silly me, I didn't think I had to dive deep into the inner workings of my internet provider's operations to ensure that my service would function precisely as contracted for--since I don't need to do so for my satellite television service, my landline telephone service, my electric service, my gas service, and yet all work well and as contracted for, with just the occasional problem as I would expect to occur with this service as well. So forgive me if I hadn't gone spelunking here in the Excede forums before I joined the ranks of people whose data has inexplicably gone out the door at double-speed to their usage over their years of service with never an overage. I was busy doing other things, too, before that happened. 

Oddly enough, my television service provider is ViaSat as well, and yet I've never had them ascribe viewing of premium, added-charges programs to my account when I knew without question that I had not in fact viewed such programming, yet that is precisely what is happening when a historically <10GB/month user suddenly finds they are over their limit in less than a month and are told it was used up on "Media" such as Netflix or Hulu when they have never accessed those services or sites nor anything even similar to them. Can't help but wonder what is different about the operations of the two types of satellite service that prevents such things from happening in the first instance?
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Old Labs (VS1-329-L12FZ)

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True, this portion of the thread has spun off from the original post to the why not just give everyone more data - your complaint about spelunking this forum is well taken. It's one of mine, since it's not well suited to keeping track of conversations. Many times it's hard to determine who's replying to whom.

To save you from spelunking further, you'll also find that the lame attempt at a usage meter is one of my primary complaints and that Viasat does themselves no favors by not addressing that issue. Without a better usage meter, the average subscriber has no way to determine their usage and adjust accordingly. There are other complaints I have also, but probably not worth a deep dive. Nearly all of them predate this forum.         
The primary difference between internet and tv satellite is that internet is bi-directional requiring both a receiver and transmitter. TV is one way.

P.S. It appears you are having a data usage issue from your posts (as I said difficult to follow with this particular forum format) but Steve Frederick has provided some solid advice. If you're certain that it's not one of those, but rather an unexplained usage issue (and there are some), the Exede moderators are your best bet or a reputable Exede installer.     
(Edited)
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hexe

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To be fair, I have read your sentiments regarding the 'meter' ViaSat provides us, and today in a different thread, Steve Frederick and Everett McLaughlin pointed me toward several good third-party usage tools which I am checking out so I can better document my usage for future reference. Steve even gave me a 'like' when I described ViaSat's offering as being nothing more than a Fisher-Price BusyBox version.

As to internet versus television satellite services, admittedly the former is fully bi-directional, but the TV is somewhat selectably so as well, in so far as for me to use the premium pay services, I have to communicate my decision to access a program or channel to them via my remote and a telephone landline connected to my receiver.

Oh, and we are in agreement with regard to the FCC, and to the land-based internet service providers who drag their feet extending the service lines. There is one such company mere miles from my location, and they have received huge allotments of grant monies from USDA to expand service in Northeastern Michigan, yet over the course of 5 years, the only lines they've run are along the major paved roadways, where the commercial customers sit, while the majority of the residential customers are located on the far more numerous dirt or gravel secondary roads. A massive waste of taxpayer's monies that were meant to get the farm kids up here access so they could take classes from home and otherwise expand their spheres for their future, but those complaints fall on deaf ears, too. That's why I jumped on the offer from Excede two years ago like a duck on a june bug--until then, I was stuck with dial-up, and it was a banner day if I could connect at 50k, since most days the best I could do was 36k! That's why I still kept my dial-up account--because I want to keep the same email account I've had since 1999, so I pay a pittance for just that part of their service, because now that I've had satellite, I can't ever go back to dial-up.
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Old Labs (VS1-329-L12FZ)

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Unfortunately I can do little about the offense taken apparently over the use of the term "Charlie".

FWIW, those of us who served during that conflict know the derivation of that term - Viet Cong ~ VC ~ Victor Charlie (in NATO phonetic alphabet) ~ shortened to 'Charlie" as a more general term to refer to enemy forces during that conflict.

There were and are certainly other terms that are used as slurs but that's not one of them, nor would I use them.

We are probably in more agreement than disagreement on Exede issues and some of us use humor to deal with the insanity of some suggestions made, albeit well-intentioned.

You've identified the difference between satellite internet vs. tv yourself - the transmit (from your perspective) is over your phone line - much more reliable but obviously slower with large amounts of data (used to be how DirecPC worked).

P.S. Dig deep into the way back stacks of another forum, you'll find where I described the old Wildblue modem as something from Fisher-Price - the power plug on mine had a tendency to work it's way loose and fall out under the burden of its own weight. 
       
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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David Mitchel, satellite internet and satellite tv are designed for those who are unable to get service from any ground  based or wireless providers. "Everyone on my block has Comcast/Xfinity. I am going to go back to them."  You should have never switched to Exede when you already had access to Comcast, without at least researching what the Exede subscription included, data limits especially. Good luck with Comcast, I would be on cable if I were able to, but, no service in my area.
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David Mitchel

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Thank you Steve for confirming that it was idiotic on my part NOT to have researched Excede. With friends like you who needs enemies? 
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LesT

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I wanted to say that. Too Funny......  Good Job David.
(Edited)
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David Mitchel

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I am canceling my Excede account (thank goodness) effective December 6. I spent the last two hours on the phone with Excede trying to get them to reduce my early termination fee. They wanted 23 more months of payments @ $15 per month to close the account. Being relentless on my part they finally reduced that fee down by 50%. It is a modest victory on my part (100% would have been much better for such horrible service). I will lick my wounds and move on happy not to have to deal with Excede again. Good luck to all of you out there and Class Action Suit them!!!
(Edited)
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Exede Kimberly

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Hello David, so sorry to see you go. /: I hope you find a great service that will fit your needs. If you ever need anything, we will be here to help. Have a great rest of your day.
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Francis L

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I am a Hughesnet Gen4 user.  When I first started using the satellite service I had a laptop with WinXP and a good antivirus service not connected to Hughesnet.  My plan included 5GB daytime and 5GB night time usage.  My daytime usage was often used up by the end of the month.  I discovered that Windows and the other software that I installed were updating too frequently and using up my data.  I shut off or limited the updates and that helped a lot.
Last Spring Microsoft officially quit supporting XP so I switched to the Kubuntu operating system.  I no longer need anti-virus software.  I tweaked my Firefox browser to stop a lot of downloading.  Now I have data to spare at the end of the month.
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Bill Napier

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Very well said. I originally posted this thread 4 weeks ago, and no one has contacted me either....even though I have several emails that "we care" and we'll respond in 72 hours...or was that meant to be days?
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Exede Kimberly

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LesT, I responded to your email and sent a follow-up 3 days later with no response. After that I simply closed it and continued to post here to you. I am fully able and open to helping with your modem issues. I can always be reached at that email address and will never ignore any customer.
(Edited)
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Exede Kimberly

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Bill, we do not have a formulated response from our email address. Our eCare department does, but not us. We have a small team here so our response time is much quicker. Please send a brand new email to exedelistens@viasat.com and I will be glad to help.
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Bill Napier

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I was contacted on 11/11/2014: 

Case # 00285248 regarding your Exede Account has been received. ref:_00D70K0Rw._50070t8mSd:ref

I responded and here is what I received:


customercare@viasat.com <customercare@viasat.com>to


date:Tue, Nov 18, 2014 at 4:05 PMsubject:Case # 00285248 regarding your Exede Account ref:_00D70K0Rw._50070t8mSd:refBill Napier, 

I apologize for not checking back in with you.  I have not received any additional information at this.  Your case is still open as you can respond through this email.  I appreciate your patience.
 
Thank you for choosing ViaSat, provider of Exede and Wildblue internet services, as your internet provider.   We appreciate your business.

ref:_00D70K0Rw._50070t8mSd:ref
 
That's it, I have over 23,441 emails archived and this is it.

I don't want to be contacted and lectured on all the stuff "I can't do", or assuming I stream movies, an/or shop to much....heard that way to much and I don't do any of that....I have 7 years of Google web history logged and it will show I don't do any of that....BUT based off my account of 25GB...still wondering if that's gigabits or gigabytes....., you say I should do that easily and within the limits.

This is what's stated on my account:

PLAN DETAILS

EXEDE12 - 25 GB
Our exede12 - 25 GB package is for people who want to do it all. You use your Exede Internet service for heavy web browsing, downloading music, and to connect with online entertainment services to watch your favorite movies and programming.

25.0GB per month

This can't be done...and the threads on this conversation consistently prove this statement to be untrue and misleading.

People want transparency...they want to know what/how/when/where they are using data, not a lecture on the Can't/Don't/Won't

You didn't email me, and no one has. I log all the email and comment in an email file folder and you are not there

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Exede Kimberly

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I haven't emailed you but I am requesting one be sent in so that I may help you with these issues. Please send the requested information to exedelistens@viasat.com. Thank you and I look forward to hearing from you.
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LesT

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Well, I must say. ViaSat//Exede does not disappoint.

They are consistent.

They are in denial.

They are going to continue to deny a problem exists no matter what.

Here is proof.

QUOTE

from Kimberly Exede

I received word back from our Corporate Engineering team regarding your modem/speeds. Your modem is working properly and is not registering any mysterious data. The data that is registering is being used per internet activity from the devices in your home. The agent asked that I relay to you to have a speed test done at speedtest.net and then to give our Technical Support team a call with your results.  
 
Thank you for choosing ViaSat, provider of Exede and Wildblue internet services, as your internet provider.   We appreciate your business.
 
 
Sincerely,
 
Exede Kimberly

UNQUOTE

The modem is working properly?  Then why do the RX/TX lights blink continually when there are no devices connected to it?

Speed tests?  Really.  What the hell do speed tests have to do with 10 or more gig of data transfers being logged on my usage when the damned modem is unplugged?

Do they really think we are so stupid as to accept that our phones and other devices are downloading data from Exede when the damned modem is unplugged?

ViaSat/Exede:  This is a community forum for paying customers, so please do not interject your semantics into this post.  I, for one do not want to hear anything more from you, unless it is a positive resolution to the problems.

Accurate and up-to-date usage meters.

.....and refunds!!!

Nothing more from you.....and not a word from the so-called Champions.
(Edited)
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Bill Napier

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just send them this link......tons and tons of similar complaints for them to see
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hexe

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LesT, thank you for keeping us apprised of what's happening with your situation. As for me, I completed another month's usage as of Dec. 11th, and did so without going beyond my allotted 10GB of data. As I expected. As I've done every month since the company increased my account's limit from 7GB to that 10Gb--except for the month of October 2014, when I suddenly found myself a passenger in the same boat as so many other Excede subscribers as evidenced by the posts in this and two or three other threads on the subject of Ghost Data Users that have apparently invaded everyone's homes and devices. I have selected and installed a third-party usage application that is tracking my actual usage, as opposed to Excede's Fischer-Price BusyBox version, and I will simply continue to unplug my satellite modem every night when I retire for the night. But I am eager to see how your month-long experiment turns out, and whether you truly do have unlimited data usage with your plan. :)


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Marianne Healer

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Thanks, Bill.  I did exactly that.  I filed a complaint with the FTC.  I suggest other frustrated users do the same.  More people heard from, they are more likely to pursue.  Thanks again.
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Bill Napier

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Your state AG/consumer division will work better for you
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Me the customer

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I am not a history major/buff, however, for those who say "we can't do anything about it", I know what you mean.  However, isn't boycotting how the American Revolution came about?  I am to the point that I don't care if I have to close my bank account so that they cannot get my money or paying the lousy early termination fee.  Whatever it takes to stop using this "service".  Why are we putting food on their table and giving them fancy cars to drive for nothing in return?  My Exede rep bragged to me that he is a multimillionaire due to his work with Exede!!!  I think we have the power to change this!!! 

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