Theft and legal action

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  • Updated 1 month ago
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We have a voice and unlimited internet plan. Are monthly bill is $204 per month. On 8/20/2018 the agent taking my $204 payment took $2047.23 from my bank account. On 8/23/2018 someone within your organization returned the $1800 due to me from the theft of the $2047.23 taken without my permission. I was told I would be credited 2 months free ($204.00 x 2=$404) For the past 6 weeks your company has disconnected my services every one to three days. I am told that your company never stole the $2047.23 from me and I owe you the $1800 plus the two free months I was given due to the theft by viasat of $2047.23. I’m then told to send my personal bank statements to you via fax. Then I’m told it is never received by fax. I’m then told to email and then I’m told they are never received. Then I’m told I need to send two months of bank statements and again I do so - and I’m told you do not receive them. Two days ago I was told to take pictures and send them via email of my personal bank statement and I did so - to then to be told you can’t accept photos and I must send two months of bank statements via email scanned copies after being told you do not accept scanned copies. But again, I did so. This has been happening for almost two months. I’ve learned now speaking with my lawyer that I should not have been asked to send personal documentation such as my bank statements. I have been told someone from corporate will call me everyday I call, but no one has called me. I have been instructed by my lawyer to call corporate every hour today and to send this email as proof I have reached out and exhausted all my resources. We will intend to seek legal actions and press felony theft charges and use my connections to appear on Good Morning America and MSNBC to reveal this travesty your company blatantly have no intention to correct. I hope this matter can be corrected. I hope this theft of $2047.23 can be rectified.
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stacey Winchester

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Posted 1 month ago

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yourguytim

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Sue them?
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Old Labs (VS1-329-L12FZ)

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A moderator will eventually weigh in here and request you send them an email but it will be...

Send this as an email to viasatlistens@viasat.com - include your account number and contact information with that email.

They'll handle this in private rather than on a public forum and this that monitor that email are at the corporate level.  
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Matt B, Viasat Employee

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Old Labs is correct.  If there's a billing mistake on our side, we will do what is needed to correct the error.  Speaking to us is going to be the best and quickest path to resolution.  Email us with all the details! 

ViasatListens@viasat.com 
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Ronald Stricklin

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Do you just simply not read what people post? They have spoken to you. It's been the worst and slowest path to resolution.
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yourguytim

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Lol
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Old Labs (VS1-329-L12FZ)

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Stacey did not indicate contacting viasatlistens and stated:

I have been told someone from corporate will call me everyday I call, but no one has called me. I have been instructed by my lawyer to call corporate every hour today and to send this email as proof I have reached out and exhausted all my resources.
The use of the term corporate here is ambiguous at best (my guess is Stacey hasn't yet even talked to a Viasat employee just some outsourced minions)

The moderators here are members of Viasat’s Corporate Social Care team that monitor public forums and respond to social media firestorms.

If you can't get any satisfaction over the phone from customer support - send them an email. Nothing to lose and really the only other option you have. This billing issue is certainly not going to be addressed in this public forum regardless of how much we may sympathize with Stacey's plight or hate Viasat - they're better prepared to handle billing issues and technical issues.

Posting something in a public forum isn't email proof as instructed by your lawyer. However, sending the email to viasatlistens (along with account and contact info) and receiving a response could be an indication that you've exhausted all your resources with Viasat.

MattB has shown an interest in getting this resolved and doesn't deserve mockery for that effort; however, from the original post alone, he really can't pursue until you send him the email - it also serves as your authorization for him to pursue it further and he as nothing to go on except your name until you provide him with the your account number and contact info. As a member of the Corporate Social Care team he can't look into your account without your permission and based solely on your name.

Regardless of the eventual outcome and past futility of others, contact viasatlistens...       
(Edited)
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Matt B, Viasat Employee

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Ronald,

The problem here is I don't know who Stacey spoke with.  If she spoke with Corporate Customer Care, (different team that us) I would have no way of knowing from this post.  If she sent us an email, I can't tell from this post. 

It's rare that we can track down an account from the info on a forum user's account, so I ask for that information to be provided.

She posted here, asking for a resolution, so I happily offered to work with her to find one. 

I'm not sure why you're upset.

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