That's it....I'm done

  • 1
  • Problem
  • Updated 12 months ago
I'm done, been a customer one month.  Each time I set down at the computer the modem has disconnected.  Have to reconnect, speeds are slow slow slow.  Even a facebook page is not usable with the slow speed.  Most of the time it says there are no networks found.  I have to click on the modem icon at the bottom of the screen and reconnect to it.  So my junk is coming back.  I called and sweet talked Centurylink into taking me back for $55 a month and it works perfect.  I will not pay a disconnect fee, this service with Exede has been completely misrepresented.  DO NOT waste your time and money with these people.
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David Rust

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  • disgusted

Posted 12 months ago

  • 1
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VeteranSatUser, Champion

  • 3495 Posts
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So if you had Centurylink, why in the world did you want to move to satellite internet?
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Brad, Viasat Employee

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I think I'd have to parrot Veteran SatUser here. Satellite is largely suited for people that do not have any DSL or Cable options. Please send an email to exedelistens@viasat.com. I'd like to see if this might have been a potential missale by DirecTV or something like that
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Bradley

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Still doesn’t make sense. Properly installed equipment will work. If his computer was plugged into the modem, there is no reconnecting or need to click on anything.
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Stephen Rice, Champion

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I have a hard time believing he had to sweet talk Centurylink into taking his money again.