Termination fee concerns

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  • Updated 4 months ago
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Note: This conversation was created from a reply on: Never Ending Issue with Exede Requesting Money From Us....
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Michael Diamond

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Posted 4 months ago

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Michael Diamond

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They just Auto drafted my account $330 for canceling their service after their installation Tech did this. Small claims here we come
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Michael Diamond

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Michael Diamond

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Seriously Viasat??? See you in Court, this is what you call bad publicity btw.
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Old Labs

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Did what? The TRIA arm is always offset and not pointed at the satellite if that's what you're referring to. From the look of the dish elevation adjustment it's likely clearing the roof by a substantial amount - the dish points at the satellite collecting the signal(s) and focusing them on the TRIA.

What issue are/were you having? FWIW, More charges are on the way if you still have the modem and TRIA in your possession.

Contact viasatlistens@viasat.com for some assistance. This is primarily a customer-to-customer support venue. A hockey fight should be breaking out any minute now.
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VeteranSatUser, Champion

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I fail to see what they did either.
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Matt B, Viasat Employee

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Michael,

Please email us at ViasatListens@viasat.com with your account information and a detailed explanation of your situation.  
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Ivan Bludnik

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It could be that he is showing that the installer aimed the dish with his house in the way. Hard to tell from the photo. He must be getting a poor or no signal to have posted this.
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Ivan Bludnik

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I also note that he has a metal roof close to the line of sight. I wonder if reflections from the metal roof could be an issue with performance.
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VeteranSatUser, Champion

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Perhaps. An installer wouldn't leave without a signal to finish the install though.
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Oliver

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What TRIA is that for? does not look like the ones we see used with vs1 and vs2..

From the other post it just looks like he failed to return the TRIA part of the dish.
(Edited)
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JSheridan

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That's an original VS1 TRIA.
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Steve Frederick, Champion

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That is the same as the tria I have on my Exede/Viasat installation, put in April 2012.
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J&J

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The first picture shows the skew.  Maybe he thinks it should be perfectly horizontal?  The dish is actually pointing at an angle higher than straight out... the TRIA is offset so it doesn't block signal itself.  

Re: What TRIA is that for?

It's for ViaSat... I have 3 of them here.  Now known as the "old style."
(Edited)
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Andy Schack

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Nothing wrong with the install. The angle the signal is coming in from the satellite is about 45 degrees so the house would have to be 2-story to be an issue. For anyone who wonders if the power lines are in the way.....NO. The skew on the dish means that it is actually looking to (if you are standing behind it) the upper/right of what you think it is looking at. The tria is the original tria we used to use before the Etria and are using as replacements now for svc calls. 

Andy
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Old Labs

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From the original post it was somewhat suggesting it was a new/recent install - and he hastily canceled almost immediately after the install, resulting in a $330 charge which sounds about right - 24 month cancel fees, 1 month lease, partial month, taxes, etc. He's got another surprise coming if the equipment isn't returned...

Over the years I've been here and elsewhere, many have mistaken where the TRIA is pointing for where the dish is pointed - others have misstated the dish is pointed directly at my house assuming the same.

Assuming it's Viasat-1 and depending on where he's at, that elevation angle could be anywhere from around 31 to 45 degrees - the dish looks on the higher side of that to me. On Viasat-1 elevation angle increases as you move west. The opposite is true on Viasat-2. Latitude also comes into play as you move north to south. Whre I'm at Viasat-1 is at around 31 and Viasat-2 at 44.5.

Regardless he should contact Matt B as requested to sort out the snafu - now that all of the automated gears have started to move- good luck.
(Edited)
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VeteranSatUser, Champion

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He is too busy filing in small claims court to respond to our question of what exactly is wrong!
(Edited)
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James Besser

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thats what happens when your temper goes with out thinking about the fee it kicks you in the butt. see theres mold on the side of the house wouldn't worry about the dish.not healthy .roll my eyes take too small claims court, people
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VeteranSatUser, Champion

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I was going to be kind and not make any comment on the house. But the roof is nice! I wonder if it was just done and the dish was moved off the roof now?
(Edited)
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Andy Schack

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Could very well be. We can't mount to a metal roof. 

From the look angle of that dish, it is clearing the roof by an easy 15-20ft. You can't look at the arm......that's not doing the aiming, it's job is to simply hold the tria in place....nothing more, nothing less.

Andy