Trouble with printer

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  • Problem
  • Updated 1 year ago
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  • (Edited)
I am  going to add my wireless printer to my computer. I go into Add device/add printer. In there I see this SB2 modem/router listed 7 times. I call to ask why ? first lady says we don't do printers, I said your not listening to what I am saying is there someone else that understands ? she hung up on me,   I call back get different person, same issue.  why was I routed to top of que if I am going to get hung up on ?  I pay for their wages with my service, none of us are deserve to be treated this way...  

So dear admin people, why is that router/modem listed 7 times ?

had to change my title LOL
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Darlene Wells

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  • really pissed off

Posted 1 year ago

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Brad, Viasat Employee

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Hi Darlene, 

While we're not able to help you with your printer the reason you're probably seeing the same wifi network multiple times may be limited to that device (attempts to add it, ect) There should be one that shows you a "signal" meter and that'll be the one to select and connect with. 
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wm4bama, Champion

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When I installed my HP wireless printer I had to use the installation CD that came with the printer and follow the directions from that process.  Did your wireless printer come with an installation CD?  
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Darlene Wells

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yes but that's not the issue.  The issue is why is the router/modem listed 7 times ? in the devices ?
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wm4bama, Champion

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Also, on the front of your printer you should have an indicator that shows if your printer does, in fact, have a connection signal to your router...if it's flashing, or not showing a connection make sure your printer is close enough to your router to connect via wireless signal.

How far away is your printer from your router?
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Brad, Viasat Employee

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This could turn into a issue too
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Darlene Wells

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the printer is not the issue.... the issue is why is the SB2 modem/router in there 7 times ?
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wm4bama, Champion

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What problem is this causing??  Does your printer work OK?  Do you have one of the new Exede modems with a built-in router or do you have a separate modem and router?

You need to provide more details on what real problem you have...if seeing extra entries of devices don't effect your system performance why are you worrying about it...you have a recessed button on the back of your router...use it to reset it to original settings and then try to figure out if and when those extra entries show up...probably each time you use the add new device command...maybe be a flaw in your operating system..
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Diana, Viasat Employee

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Hi Darlene, If it is appearing 7 times, please delete all but one. Each time you download it, it has created it again.