Talked to customer service and they refuse to offer any assistance

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  • Updated 3 weeks ago
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 I have been a customer for a decade and wish I wasn’t. I have a 150gb plan and am told it’s the “best” fit for me. My daughters school closed the building and classes to switch to online classes. Yay us....... so I contacted customer service through the chat function and was to.d they are doing nothing to help with data caps or speed limits or anything else, but they will sell me extra bandwidth at $10 per GB. Well I already purchased 10 extra GBs for $95 and went through that in no time. I really think they are gouging us. If a man can’t sell bottles of hand sanitizer on amazon for $70 a bottle, then Viasat shouldn’t be allowed to gouge us in this unprecedented time. Brandon P told me if they was to temporarily remove the data caps the system would become unusable. Maybe it would, maybe it wouldn’t if they allowed more data for people who have to have internet service for students or employees that have been displaced during this outbreak. 
The only thing I can think of doing now is to reach out to politicians for help, and with a small amount of people with this type of service, I don’t expect much help. 
How loud can I be to get them to help people that can not afford to pay the exorbitant prices they want to charge?
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Kevin Hanes

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  • frustrated and angry

Posted 3 weeks ago

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Voyager

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You seem to think that Viasat keeps bandwidth in reserve. I seriously doubt they do as that would be leaving profit on the table. So, any additional bandwidth you get comes from me and other Viasat customers. Why should they give you my bandwidth for free?
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Old Labs

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Brandon P was correct.
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Kevin Hanes

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They have never been overly helpful when I call except when I increased my plan size. They even tried to charge me for a service call once. I refused to pay for a service call for their equipment. Why would they expect a customer to pay them to service or fix their own equipment? Long story short, I refused, they said they wouldn’t come out and fix the problem, I refused more and told them they was responsible for their equipment that they will not let me purchase, so they sent a new modem with the built in WiFi. I have messaged my state politicians a few minutes ago, so we will see what they have to say. FYI Hughes Net has increased data limits and speeds for customers during this time. Why can Viasat not do the same? So don’t give me the BS about giving your bandwidth to me or someone else. It is all about the money and nothing else with this company, because they know the people that have their service cannot get anything better. 
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Admiral Korbohuta

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Kevin, Hughesnet has not increased the data caps. They have increased speeds for those who have gone over the limit on their plan and they optimized network traffic to prioritize educational and business collaboration software. So maybe Viasat can do something similar.

(Edited)
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Old Labs

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Pretty sure the politicians have bigger fish to fry.
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Homeskillet

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Pretty sure the politicians have bigger fish to fry.

At least he did threaten to notify the BBB.
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Kevin Hanes

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I don’t have a Verizon hotspot and will not because it is too costly. I do however have 30GB via cell phone hot spot or whatever it is called. But that 30GB only cost me 15$ a month.
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ExSatUser

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Too costly? I pay less with my hotspot plan than I did with Viasat.
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Admiral Korbohuta

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Isn't the mobile hot spot feature included with most Verizon plans? I'm on VZ prepaid and it's included.
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Homeskillet

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Some of these businesses and government offices use satellite internet. So what is being done with that resource?

Think about that question. A lot of those people are working from home now, if their home is not hard wired it will increase the data usage of satellite and cell wireless providers.
(Edited)
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Voyager

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@Kevin I suspect most of the offices that are closing down have employees who will be working from home and likely using as much or more bandwidth than they did at the office. That’s is certainly what is happening at many places here in PA.
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ExSatUser

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I think the good thing is we are FINALLY seeing light at the end of the tunnel. With these draconian measures to destroy our economy, people are starting to state we now need a balance. Yes, more people will probably get sick. But you must weigh risk versus reward.

At least this is now being discussed.
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johnny c

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And then there are still some 18 - 22's on a few beaches.  I watched the news with about 100 people fishing, laying on the rocks or standing about 2 or 3 feet apart, talking to one another like any other day.  And a good samaritan giving out food with about 100 people in line holding toddlers, etc. about a foot apart.

The beach goers are leaving after a great spring break, not back to their schools, they are closed, so they are heading back to the upper 48 to stay with their families that may have been trying to help protect themselves and stem the contagion by self isolating.   One step forward and two back.

And since we are discussing ISP, data etc., the global demand for data will increase for the foreseeable future, resulting in an unprecedented demand.
(Edited)
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Admiral Korbohuta

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@Exsat, yep. Those politicians are always right.
@johnny c, the 18-22's don't worry about this stuff. For them it's all about the booze and the sex. That's what it was all about for me at that age!
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ExSatUser

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Don't get me started on the spring breakers. Disgusting! They would be safer in the classrooms instead of out catching whatever in addition to the virus!

The internet demand grows exponentially each year. I am willing to bet once this is over a high speed, robust. internet backbone for the vast majority of Americans will come to pass. And it can't come soon enough.

Stay safe everyone!
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Admiral Korbohuta

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Agreed. By summer the media will have mostly forgotten about this crisis and be back to the November election and the next "crisis".
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ExSatUser

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Never let a crisis go to waste!