Should I switch to Liberty from Classic 15?

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  • Updated 3 years ago
  • (Edited)
So, I called in and Liberty options are available now. I'm going to
assume the 12 GBs , if I bought a game, would be blown by lickity split.
(IE: about 3-4 hours) .


I can't swap back to Classic 10/15 either once I change I was told.

So, is Liberty really the "Download what you want when you want" package
it seems to be ? Will I be stopped to a crawl like I am now after the
little 12 GBs are used up ? I was told that 2AM-5PM is the 5 Mbps time,
and 5:01PM - 1:59AM is the 1 Mbps time.

Is this all true ? How did Liberty turn out for you ?

To be honest, I was going to change to a local uncapped Wireless ISP soon anyway that was only 1 Mb download/upload if I couldn't get uncapped internet.
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TheName141 .

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Posted 3 years ago

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Diana, Viasat Employee

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Hi TheName141. At this time, we do not have unlimited data
plans to offer.  
From our web page, here is a summary of the Liberty plans: "Exede Liberty Plans are available in select areas and give you and your family more access to the internet, starting with a set amount of Priority Data that comes with our best, 12 Mbps speeds. What’s great about Liberty is that, even if you go over your monthly data allowance, you’ll get the Liberty Pass, which will allow you to use more data at download speeds of 1 to 5 Mbps."   
To view all the information about the Liberty Plan visit www.exede.com.  
(Edited)
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TheName141 .

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I was told that the speeds are always "up to" and since I used over 100 GBs last month during our LNFZ, to keep what we have..
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Knight Rider

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Its not technically unlimited but it is a lot more relaxed on data usage then most other plans
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TheName141 .

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True.  I'm figuring that when it's bogged down, it'll still probably be pretty bad ? I mean lets face it.. without the LNFZ, the 12 GBs is gone the first day. (If someone's got something to actually download)
(Edited)
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Judge and Jury

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I have the classic 10 plan and if i could switch to the Liberty plan I'd do it in a heartbeat.  I get "DAP'd" nearly every month and the consequences are a bit annoying, so I buy more data.  With the Liberty plan things may slow down after the priority data is used up but everything still goes through the AcceleNet® Software-based WAN Optimizers, but those same servers seem to shun connections that have DAP'd.  People complain all the time of how bad things get after using their monthly data allowance with classic plans and go so far as accusing Exede of blocking sites, which they don't.  The loss of optimization takes it's toll on connections that are in data restriction.
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Judge and Jury

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I don't think they blocked anything.  The TTL (time to live) is typically 300 ms and non-optimized, the connection jumps to over 780 ms so timeout errors occur causing connections to go to reset, appearing to be blocked. 
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Richard Seese

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I can confirm that they used to block and blamed it on the ping. 
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TheName141 .

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There is absolutely no reason IRC SSL , no matter if default 6697 or custom port, should have failed without an all out block.
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Judge and Jury

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If you think Exede / ViaSat is blocking or shaping Internet traffic, test the system by going HERE and run some test to find out.  Try it under all conditions, within data allowance and while DAP'd.
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Richard Seese

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I just switched a few weeks ago to the Liberty package, and I regret every moment of it. They lied to me and continue to lie to me about "congestion" when I know full well Exede Internet employees are told to say that when "gasp" people are actually using their internet. The "congestion" excuse, when you call in every night at 9, is a nice way of saying "We thank you for your patronage, but we really don't like you actually using your your internet"

Exede is by far one of the worst service providers out there. It's bad enough most people like myself have extremely limited options, but you DON'T take advantage of them and you DON'T lie to them. I'd reveal how I know of the "congestion" lie, but I don't want to see anyone fired. 

I will be pushing hard for Broadband to expand out where I live.  I used to be very patient with them because I know how hard it is to work in Customer service, but if you lie to me and continue to lie to me, even when I tell you I already know... That's where I draw the line.

THEN, I told them I won't pay for internet I don't have. I am typing this all out on my Mobile Phone right now because it's 1 am and my internet has been out "due to congestion" for 4 hours. I should have kept my mouth shut with the last agent, because I told her I knew about how "congestion" magically disappears after you speak with them. "It" didn't go away today. The lie I mean.
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Judge and Jury

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Congestion is real.   ViaSat-1 has a total throughput of 140 Gbit/s.  We have 3 time zones in the United States mainland.  Peak use appears between 5PM and 11 PM daily in each time zone.  When the LNFZ starts in New York, California is in it's peak.  Who suffers?  California does because people are starting their big solid downloads at midnight in New York, starting to saturate the satellite.  An hour later, people in the Midwest get their LNFZ and more downloads are happening further taxing the resources of the satellite.  Finally, it's midnight in California and their LNFZ starts and now the satellite is at full capacity.  Everyone is in LNFZ.  Someone trying to simply surf the web at that time is going to be disappointed.  In the morning, New York is going to be slow because the Midwest and California are still in LNFZ but hour by hour the LNFZ ends across the country and demand stabilizes during the day.  Exede has over 650,000 customers with most of them on classic plans.  That is a tremendous demand on 140 Gbits/s.

As the TV commercial says:  "But wait, there's more!"  ViaSat has defense contracts for top priority bandwidth as well as business customers such as airlines that use ViaSat-1 for data delivery.  These customers operate in "Real Time" so whatever data they may be using at any given time must be delivered at the solid speed they paid millions and in the case of the Dept. of Defense, billions of dollars to access.  We residential customers pay a paltry $50 to $100 a month for Internet.   We operate in a low priority and Liberty plan customers that have exceeded their monthly priority limit operate in background priority. 

A super thing to see would be a meter that shows live demand on the ViaSat-1 satellite.  We could see firsthand the demand and better accept slower speeds when full capacity is reached.

Congestion is just not an accurate word to describe a system that at times has maxed out in capacity.  On the bright side, ViaSat-2 is 3 times as powerful as ViaSat-1 and now about a year away from operation, so don't get used to the so-called 'congestion' as it will soon be a thing of the past.
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Alex, Viasat Corporate Communications

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Thanks Craig. Strictly speaking, congestion in one area doesn't impact another area because our bandwidth is delivered via spot beams. In other words, a busy beam in New York shouldn't much affect a beam over Oregon.
ViaSat-1 is not the only one of our satellites delivering bandwidth for those other services you referenced. We also have Anik F2 and WildBlue-1 carrying load.
ViaSat-2 will have double the bandwidth economics, which means we will indeed have richer data plans and higher speeds. And, much like a new lane on the highway relieves congestion on the existing lanes, VS-2 will take a lot of pressure off of VS-1 once people start migrating onto that bird. 
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Alex, Viasat Corporate Communications

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Thanks Craig. Strictly speaking, congestion in one area doesn't impact another area because our bandwidth is delivered via spot beams. In other words, a busy beam in New York shouldn't much affect a beam over Oregon.
ViaSat-1 is not the only one of our satellites delivering bandwidth for those other services you referenced. We also have Anik F2 and WildBlue-1 carrying load.
ViaSat-2 will have double the bandwidth economics, which means we will indeed have richer data plans and higher speeds. And, much like a new lane on the highway relieves congestion on the existing lanes, VS-2 will take a lot of pressure off of VS-1 once people start migrating onto that bird. 
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Alex, Viasat Corporate Communications

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Thanks Craig. Strictly speaking, congestion in one area doesn't impact another area because our bandwidth is delivered via spot beams. In other words, a busy beam in New York shouldn't much affect a beam over Oregon.
ViaSat-1 is not the only one of our satellites delivering bandwidth for those other services you referenced. We also have Anik F2 and WildBlue-1 carrying load.
ViaSat-2 will have double the bandwidth economics, which means we will indeed have richer data plans and higher speeds. And, much like a new lane on the highway relieves congestion on the existing lanes, VS-2 will take a lot of pressure off of VS-1 once people start migrating onto that bird.