Sunday nights/Monday mornings...

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  • Problem
  • Updated 6 years ago
  • Acknowledged
Archived and Closed

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I have a  question,  do they do something on Sunday nights/ Monday mornings?  For the past two weeks I have lost internet connection during the free data period from about 3am to 5am.  At first I thought maybe it was just an outage, but it's done it twice now.  I reboot the modem multiple times and still no connection.  The modem page shows it cycling through the boot up stages, but it just keeps restarting. It's kinda irritating because this is the time where I do a lot up uploading and downloading of files for my business. Could u check into this for me? 
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coonhnd

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Posted 6 years ago

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ExedeCrystal

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coonhnd,
Sometimes there is Beam Maintenance scheduled during the Late Night Free Zone but it wouldn't be that often. Please send an email to exedelistens@viasat.com with your account information and I will be happy to look into your connectivity issues.

Thanks, ExedeCrystal
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coonhnd

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What account information do I send? 
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Exede Kimberly

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coonhnd,
You would need to send the contact phone number on your account or your account number.

Exede Kimberly

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