Trying to move service with RV

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
The local installer/seller told me that I could move my system. No problem! We knew we would be at this location for only a year. So now I find out that the clock starts over for another two years! Great! Because after four months we will move again! Start over again! We are full time RVers and will always be relocating. I don't want this system forever. Anybody have a solution to this problem?
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Bruce Lewis

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  • taken!

Posted 3 years ago

  • 1
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Kaotic Technologies

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Yyp, here is your solution....

Get a non penetrating mount.....take it with you.....pay a exede tech $50 to tech you how to tune thr dish in your self. Problem solved.
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Jim, Champion

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Doing what Kaotic suggests will only work if you stay in the same beam but it violates the terms of your contract. You will only be able to provision your system if the tech gives you his installer ID and if he is caught doing this, he will lose his certification.
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Alex, Viasat Corporate Communications

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Bruce: We don't sell our service for RVs; it must be at a stationary address. Who was the local dealer who told you this? Send us an email at exedelistens@viasat.com and we'll see what we can do.
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Margaret Osborne Newton

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I was told also i could take my internet with me in our rv. Could not find it anywhere
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Diana, Viasat Employee

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Hi Margaret,  I am so sorry you were given incorrect information!  Do you have the name of the individual who gave you that information?  Is your dish attached to a RV? Please send us an email to exedelistens@viasat.com with your account information and we'll review your account.
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Bruce Lewis

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I want everyone to know that Diana has been in touch with me and in fact DID solve my problems! Give them a chance to help.
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Exede Lindsey

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Hi Bruce, 

Thank you for the commendation (: I’m glad we could help! 

To all our forum members: If you ever need anything, just send us an email to exedelistens@viasat.com and we will be there to help. Have a good day.
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Diana, Viasat Employee

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Hi Bruce,  Thank you! I'm glad I was able to help.