Email problem

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
When I hit 'reply' on email posts I receive some don't go through. Coming to the site I see that the posts must have been removed. I take it you can't express a personal opinion about the service.
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Debbi Cobern

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Posted 3 years ago

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Diana, Viasat Employee

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Hello, Debbi,  I'm not sure what post you are referring to.  We always value everyone's opinion. If you need help with your email, please call Exede Customer Service at 855-463-9333. We have experienced agents that are there to help you with your email issue.
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Kathy Tracy

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im on exceded now i use my gmail never any problems
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Gwalk900, Champion

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I think Debbi is referring to clicking the "view reply" button on a email related to a Community reply or topic post only to find that the topic or post had been moderated in some manner.

Sometimes it becomes necessary to moderate a post if it violates community standards of behavior. It is not so much a case of a negative opinion of the service that is a problem but instances where replies contain profanity or personal attacks.