The internet service has constant outages and customer service is horrible. They cannot even schedule a service call correctly. I was down over a week and the problem was never corrected. Stay Away from this company!
That is unfortunate. I have had a much better experience. Having a good installer I suspect helps a lot and mine was pretty good by all appearances and my system performance to date. Are there other installers in your area that might be able to look at your system? I did not schedule my installation through Viasat, but rather through the local retailer directly.