Speed Issues

  • 3
  • Question
  • Updated 2 months ago
  • Acknowledged
  • (Edited)
So it is clear I am not the only one having issues with their service. It's only been a couple of days now but I've seen a little over 50% reduction in speeds during the free time. Sometimes up to 90%+! It doesn't seem to affect me in the morning like some others, but it's pretty bad news. What is going on exede?

Someone needs to talk to us consumers!
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a_concerned_customer

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  • Annoyed

Posted 3 months ago

  • 3
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Al Santayos

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People are getting throttled even when they haven't went over their data limits. Viasat reserves the right to provide to as poor as service as possible while squeezing you for every last dime.
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a_concerned_customer

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Hughesnet tried the same tactic to try to get me to upgrade and get out of our original contract because they wanted to get rid of free time and other bs. A word of warning to viasat: I cancelled their service in favor of dialup and am ready to do it again if I have to.
(Edited)
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Nathan Hart

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Viasat is not in the habit of wrecking people’s connections for funsies. What plan are you on? What speeds are you getting? How much data have you used.
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Al Santayos

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Nathan are you campaigning to be the next Viasat homer? Viasat is throttling people that haven't went over their limits. I guess you think everyone having trouble with Viasat is lying and your experience is typical. Look around, You can count the happy people on one hand.
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Daphne BaeBae Greer

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My Hulu keeps buffering. I have only used 14 of my "unlimited" but they lie it is 150 data. I'm so over this. Hey everyone, lets film our buffering and put it on social media along with the lying commercial they advertise. I am literally buffering every few seconds. Can't even watch one show. 
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Dan Pitisci

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I have the largest plan available, Freedom Boost 25. — 150G. The modem is slow and gets slower everyday, however over the past few weeks it is offline several minutes at a time, multiple x’s a day.
The best that ViaSat will do for me is change plans and get a new modem/gateway. The new modem is considerably faster, and because of this they no longer offer the FREEDOM plan and the new plans are for minimal data.
I’m sure I’m not the only tech savvy customer that knows this is wrong.
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Tim Spake

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Fat chance, yoh signed a contract that is stacked totally in their favor. They cant/won't do anything except take your money and threaten you.
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a_concerned_customer

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I signed but am out of contract atm. Currently looking for alternatives in my area.
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Tim Spake

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If speed is really bad, look into cell hot spot as a temporary alternative. I can get 44gig download from only carrier that has a good signal. It's more than what I normally use on Viasat since I can rarely view video on Viacrap.
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Al Santayos

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Cell hot spot if it works is better than temporary, Tim. My Verizon wireless is not the greatest, but it never drops and always works. that blows away Viacrap. Once you have had Viasat there is no way to go but up.
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Daphne BaeBae Greer

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SO TRUE AL. SO TRUE. they pretend to try to fix it by telling you to turn it on and off blah blah, when you've probably turned it on and off 3 times before calling in.
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Al Santayos

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Those out of country call center people are reading off a script, you are wasting your time telling them what you did. They know absolutely nothing about satellite internet. They start at step one and go from there, which is reboot your modem.
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Voyager

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I had decent performance for the first couple of months after I signed up and then it went into the gutter. This is my speed this morning well away from prime time.
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fmj77

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Sounds like you're on a pretty congested beam. Could be why your Liberty Pass speeds are in the toilet.
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Jab

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@ Frontier DSL

Rural telco lines can be cleaned up, but Frontier may or may not be required to do it, by your state regulators.

Local AT&T here, the techs sometimes flip lines used, and then somebody else gets bad phone service.

Sometimes, its a matter of inspecting and cleaning up all connection points...one by one.  If living in an area with lots of rain, I would suspect moisture is the issue.
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Voyager

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Viasat is running better this morning than it has in a while. I am curious to see how long it holds up through the day.
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Voyager

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Starting to slide. Probably back to 0.1 after 5:00.
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Dan Pitisci

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I have the largest plan available, Freedom Boost 25. — 150G. The modem is slow and gets slower everyday, however over the past few weeks it is offline several minutes at a time, multiple x’s a day.
The best that ViaSat will do for me is change plans and get a new modem/gateway. The new modem is considerably faster, and because of this they no longer offer the FREEDOM plan and the new plans are for minimal data.
I’m sure I’m not the only tech savvy customer that knows this is wrong.
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Brad, Viasat Employee

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What plan are you on? we can take a deeper look as well if you email us at viasatlistens@viasat.com
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Brad, Viasat Employee

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To help you out better it'll matter a great deal. We'll need to see if your plan
1. Has a free time to begin with (a lot don't)
2. If you're on a legacy plan that was impacted by a policy change a few months ago if not

You can email us at viasatlistens@viasat.com and we'll take a look for you and see what's going on. 
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Casual Observer

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As more people switch from the Freedom and Unlimited Plans to Liberty Plans on my beam (or as new customers come on board with Liberty Plans being offered once again), my free zone performance has dropped from 0300 - 0600. The good news is it's still usable and still free butmy performance has become better during normal hours although not free.

Presumably, those heavier data users (or new customers) are now leveraging or learning to leverage the free zone to meet their data needs - the free zones become peak usage periods just as they eventually did when everybody had a free zone on Exede initially from 0000 - 0500. The problem with free stuff is that you eventually run  out of it once folks discover it and take advantage of it.

People simply adjust to the new reality by modifying their usage patterns over time.
(Edited)
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Christine Conrad, Champion

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As one of the subs who had the Freedom 150GB - 12 Mbps plan, after the policy change on those 150GB plans. our speeds went in the tank, like from 8 Mbps to 19 Mbps before the change, to 0.8 Mbps to 4 Mbps, I decided that I would take the advice of Viasat and switch to the Liberty 50GB plan. Price was the same, just a reduction in overall priority data.

It was a good switch for us. Speeds immediately returned to those we were used to, and in the days following the switch, we were already on "the pass", but speeds were still better than what we were getting on the Freedom plan.

We are a family of 3, my husband and I plus our 10 year old daughter, who has a Chromebook. Once our new cycle started, we have been watching our data usage, but are keeping within budget and are quite pleased with the service.

I know there are many people who are upset with this data policy change, but for me, I know things can change, especially things we really have no control over. Things have happened in my life that have caused me to make major adjustments, and presented huge challenges to my everyday life, but I have overcome them, mostly because I can accept the fact that sometimes things change.

Am I totally pleased with how Viasat changed their data policy for the 150GB plans, definitely not. My hope is that in the future something better will come along, either from Viasat or another ISP.
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Daphne BaeBae Greer

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I'm out as soon as I can get out. I'm hopeful that another CHOICE comes in my area. They know they have most of us hostage because they have the monopoly. There plans are double the price of other carriers 
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a_concerned_customer

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Brad, I am glad to know policy is more important than the happiness of your customers.
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Harvey Mueller

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Test run 4/1  13:00  Galveston Co, TX.   I think I found Stephen's magic beam.   


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Casual Observer

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Just think what it would be like if you clicked on the link and got that magic device that can double internet speeds & WiFi reach - 48.74 and 2.34 is but a click away. Just do it, you know you want to ;)
(Edited)
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GabeU, Champion

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I'm never offered that opportunity, darnit!  I feel left out.  :(  
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Diana, Viasat Employee

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Here is an article about how speeds work with the Liberty Plans and Liberty Pass
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Voyager

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@Diana. So you think this justifies speeds less than 0.1 Mbps?
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Oliver

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Diana, can you point me to the article that says how unlimited silver 150gb accounts now work please. 
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skipbo2015

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https://www.exede.com/documents/master/unlimited-data-policy.pdf   it's basically no more Data Caps instead it's what is called "data thresholds."    Once you go over 150g you will still have full access but your speeds will greatly decrease according to priority.
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Jab

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@skipbo2015  "according to priority,"

"FTC can punish US companies for unfair or deceptive practices," so is priority defined?

From hearsay conversations here, it appears those on the VS-1 150 gig plan get penalized more than those on smaller gig plans.
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Oliver

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It would seem to me this limiting is before packets get to the video destroyer and is compounding my ability to stream porn.
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skipbo2015

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Folks its ALL about where you live, what plan you're on and which bean on which satellite you're on which will determine your speed levels once you've used all your data.   therefore the experience will be very different from person to person as to what they are doing online, not to mention the various device variables.   unless i have the exact same devices, the same plan, with the same number of family members online doing the exact same processes, living in your town on your satellite, then I cannot relate to your experience.  your negative experience pertains only to you.   It rarely means "Viasat sucks" like people want to generally say.  Satellite technology is what it is and in order to be affordable and profitable for all parties, everyone can't be on it all at the same time streaming Netflix.   You're the one who chooses to live in a rural area and so this is what it is.  Want the benefits of a city, like fiber and broadband at every home, then move to the city.  But moving to the sticks and then complaining that there aren't any shopping malls makes no sense.   The same is true with internet service.   Before, when you ran out of data, you immediately had no internet at all until your billing cycle - none.  Emails? forget it.  Need to log on real quick with the bank?  Nope.  It was a major problem and complaint.  So Viasat figured out a way for that NEVER to happen to ANYONE who has an unlimited plan - that's all it is.  Viasat isn't lying or hiding anything.  What did you think the numbers were for after each "Unlimited?"   Your data cap that guarantees your speed, of course.  Once that's up your speed is gone, but now you can at least CHECK YOUR DAMN EMAIL, right?  It's a major improvement and people just need to stop being so demanding, entitled and ignorant.
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Jab

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@fmj77

The beam I use is fine, but 10gig is not enough for watching video clips I want to watch during normal hours.  Currently, I'm paying for two ISPs, one sat and one wireless, for about the same amount of money required for their current base "unlimited" plan, $100.00/month

Within six months, I'll either keep both, or drop sat.  With wireless, "they" can track you better...with Sat having changing IP addresses, "they" can't unless I leave them cookies to feast upon.
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Brad Hudek

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im Thinking about getting this. Does anybody know how the service is in Midland Texas? 
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Jab

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@Brad Hudek

Their website is suggesting they have VS-1 and VS-2 services in your area, which logically, is false.  I would see if a COOP/REA offers this service in your area first, and if not, then call them, and ask what plans they have available.

Then, come back here, and ask your question to a Viasat employee about beam loading in your area.
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Dan Pitisci

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I have the largest plan available, Freedom Boost 25. — 150G. The modem is slow and gets slower everyday, however over the past few weeks it is offline several minutes at a time, multiple x’s a day.
The best that ViaSat will do for me is change plans and get a new modem/gateway. The new modem is considerably faster, and because of this they no longer offer the FREEDOM plan and the new plans are for minimal data.
I’m sure I’m not the only tech savvy customer that knows this is wrong.
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ExSatUser

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All I will say is do your homework. If you are tech savvy, the answers are out there if you do research.

Viasat might be your best internet option. Then again it might not be. All depends on your location and what other internet options are available to you!
(Edited)
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Voyager

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Who would have guessed that a space age satellite system would barely better 30 year-old dial-up modem speed? LOL.
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Al Santayos

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Those You Tube videos sure can save a lot of time even for those of us who are getting up in the years and fixed most anything. Unfortunately or maybe fortunately since I dumped Viasat I haven't had any projects I have not done before. I do not enjoy getting up and down anymore so I like to watch the videos to remember what tools to bring when crawling under a vehicle or going up in an attic.
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Jab

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@Voyager

FWIW, here's a former PIP (previously important person) who transformed his lifestyle at retirement into a "a seasonal Park Ranger/EMT in Yellowstone National Park" for past 14 years.
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Voyager

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@Al, Absolutely. Living in a fairly rural area, I do most of my own vehicle and home maintenance and repairs, at least light repairs. YouTube is invaluable along with a few of the online parts supply houses.

@Jab, Great video. I had not seen that before and I watch quite a few TED talks, at least when I am somewhere with a decent internet connection. Fortunately, I travel a fair bit and have video capable internet access at least a few days a month at hotels and such. I haven’t taken a full-time job since retiring from the corporate world as did this man did, but I did join the boards of three electric companies and am the chairman of the board of the REC that serves my home. I have played a fairly key role in getting the cooperatives fiber project underway. It helped that I retired from the world’s foremost optical fiber maker.
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Jab

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It's not uncommon for retired and non-retired PIPs to use Viasat since its not uncommon for them to live outside cities, in rural settings.

Apparently, Viasat was a blessing in terms of stimulating your drive to enrich your area with broadband.  I tried last year to get a rural Telco motivated to come inside AT&T's turf, where I live, but either the CSR did or did not inform the brass that they could do it.  I should have talked to the man and laid out it was legal to do, and they could receive FCC funding if they won the auction...which they used previously for their turf.

I know of another rural Telco that was clueless on this point...you can't lay POTs in another telco's turf, but you can lay fiber if the incumbent telco is not bidding in this last auction.
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Voyager

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@Jab. Viasat had nothing to do with my drive to get fiber. I build my lot house in 1999 and installed fiber inside the house. I have six fibers to almost every room in my house. Of course, it is still unterminated and dark as I have no need yet with only a tiny pipe coming in. Maybe some day before I die.

And Frontier was my provider for 20 years or so and was my main motivation.