Plan upgrades

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So I just checked into doubling my internet plan from 15 gb to 30 gb. and they informed me that to do so I lose my midnight to 5 am free zone. actually if I make ANY changes to my plan. so if I decide to pay more for internet then they take away the free time. I'm so far beyond mad. This is what happens when there isn't an alternative. This is the only available source of intenet for my area, so they can charge ridiculous amounts of money for mediocre internet and then take away what few perks are available???.
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Donnetta Swindell

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Posted 3 years ago

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Steve Frederick, Champion

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Donnetta, you should switch to the Liberty 10 plan. On that plan, once you use your 10 GB you go into the Liberty Pass mode and will get speeds of 1 to 5 Mbps, which is more than enough to watch Netflix, etc. It is a really good plan, unless you are using the LNFZ to download hundreds of GB each month.

Internet plans are sometimes changed, not much we can do about it. I am on Liberty 10 and just love not having to watch my data usage. Happy, happy, happy!
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Spinninghorse, Champion

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Well, another way to look at it would be 1) Exede is not responsible for where you live, and 2) thank goodness there are options when we do choose to live rural. Would I have more options, cheaper too, if I lived closer to a town or a city? Yes!  But I love where I live in rural VA, 45 mins west of Richmond. It is up to me to make it work. It is not up to Exede to make it work for me. That being said, while looking at profits, I do think Exede, as a company, does try to make it work for the masses that are reliant on them. You also have to understand what satellite ISP is, and the issues that can come with it. Exede is not the only game. You also have Hughesnet, where a lot of us started, you possibly have your cell service that you can tether, or dial up. As far as the new plan options not having the LNFZ, if you are a heavy user of the LNFZ, then you need to keep your plan. If you do not use it that much, but just like having the option, you might like the Liberty Plan since, to some extent, it is a qualified 'unlimited' data plan (read the fine print). Things could be worse. You could be on beam 329.
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Brian Shackelford

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Spinning horse, depending on whether you are Northwest or Southwest, you could be one of my neighbors.
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Spinninghorse, Champion

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I am in Louisa county (eastern), just west of the little town of Montpelier.
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Donnetta Swindell

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my mother lives in goochland in the area of 6 and 45.  I'm in dinwiddie just outside of petersburg.  I think that puts me in 329
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Brian Shackelford

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Spinning horse, you are literally within a few miles of me - if not my actual neighbor....

Donna - yes, you too are in Beam 329.
(Edited)
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wineman60

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let's be honest- Exede is only working to make money- your service problems don't matter to them- lots of other customers- I live in a dead zone for cell service and no cable is available so I'm stuck with Exede or Hughes ( not any better)
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Donnetta Swindell

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i live 5 miles from a city. and I have no idea what a beam 329 is supposed to be.
S, Steve that speed would be sufficient for all of that??  really??
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Brian Shackelford

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Things were much better Sunday night, but last night during the 2:00 AM hour (I couldn't sleep), I was only getting 250 Kbps while on Liberty Pass.   
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Donnetta Swindell

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I think I'm on 329 but if the "ovals" actually overlap I could fall into either one.  I actually don't use tons of internet in the middle of the night.  I depend on it when I run out of regular usage because I'm then dead in the water.  so maybe I should just switch so I'd at least have SOMETHING anyway.  I hate only having one internet option.  prices tend to come down and customer service tends to go up when there is competition for customers.
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Spinninghorse, Champion

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No idea how that overlap works?  Does anyone know? Exede Brad?  I see what you are saying about the overlap. A lot of VA could be on Beam 328.  I have always been told I am on Beam 329.
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Donnetta Swindell

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I've tried to locate a more interactive way to pinpoint beams.  an address locator perhaps.  (simply because I'm a geek lol) and I don't see anything like that.  but then again, I didn't even know I was on a beam until today so I may just not know what to look for.
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Steve Frederick, Champion

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Donnetta, best way to find out what beam you are on is to send an email to exedelistens@viasat.com. Be sure to include your account number and your contact phone number.
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Brad, Viasat Employee

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Just to parrot what a few people said on here, On the surface it could sound terrible the Late Night Free Zone removal is taking away a perk but really the Liberty plan allows you to continue using the internet at a speed of 1-5mbps which should be adequate enough to do most online activities and as before, your data will reset at the start of the billing cycle. Because of the benefit that Liberty plans offer with a soft data cap as opposed to a hard data cap, there's no need to implement a Late Night Free Zone as it's simply not needed. The classic plans are all but retired for most areas but we are not twisting anyone's arm into getting them and allowing customers to remain on the plans they currently are on and effectively grandfathering them into prior plans and pricing. For what it's worth the Liberty plans seem to be universally enjoyed by our customers that made the switch.
(Edited)
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Brian Shackelford

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Brad - by soft data cap, I assume you are referring to the speed throttling during congested times.  Is that correct?  If not can you clarify?

Thank You in advance
(Edited)
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Brad, Viasat Employee

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Im meaning just once the priority data is used how you can see speeds between 1-5mbps as opposed to the classic plans speed during the day if you've surpassed your limit. soft cap vs hard cap respectively. 
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Brian Shackelford

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Thank you for the clarification.  I think the one thing that is keeping many users (myself included initially) from changing off the classic plans is the fear that too many people will utilize the system and start causing slow speeds (i.e. - congested prime time speeds) during the non-prime hours since right now the really heavy use occurs during the free zone when everyone on Classic and Evolution kick off their downloads and recording programs.

The fear comes in that if too many people bank of getting those speeds and then utilize their systems with constant streaming or downloading during those hours that performance will suffer and cause Exede to need to institute some sort of cap on the usage again.  The real consideration is that on a full speed LNFZ a user can actually pull down a lot of data (~ 25 GB) during that 5 hour period.

If suddenly caps are dropped onto the Liberty Plans, then they have lost a very significant amount of un-metered data that cannot be gotten back since the free zones are no longer offered.

If someone from Exede could clarify that there will not be any hard data caps imposed as well as assure current customers that Exede will work to alleviate the congested times of the day and that we will not start seeing congested speeds all the time (in other words Exede will not oversubscribe the services to where non-prime Liberty Pass users will get sub 1 Mbps speeds), I think you could convince nearly all subscribers to change plans to the Liberty Plans.
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Donnetta Swindell

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thank you so much!  This does sound like a better option!
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J&J

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Just above, Brian Shackelford said, in part...

The real consideration is that on a full speed LNFZ a user can actually pull down a lot of data (~ 25 GB) during that 5 hour period.
I'm keeping the classic plan because I do download huge files sometimes (I subscribe to Usenet).  When just about everybody has switched to the Liberty plan, my LNFZ will fly due to lack of competition during those hours.   I'm homesteading my classic plan until ViaSat-2 is in operation, then I'll see what exede offers.
 
The Liberty plan could have, should have, included 2 things:  #1, A customer switchable speed so priority data could be used just for that, priorities.  #2, The LNFZ could have stayed, which would have made the Liberty plan just a glorified Classic plan- that was less threatening to beloved customers. The true purpose of the massive roll-out of the Liberty plans was to better monetize available bandwidth.  Liberty plans make exede more money, but could have made even more money if the LNFZ stayed and the price doubled, or started  at $100.00+ a month.  I would have paid it and still would.

@ Donnetta Swindell

Don't be angry because exede won't allow a higher data plan.  Just go to your dashboard and buy more data as needed.  It's the same price and you aren't committed to a high bill if you have a month(s) where the extra data was not needed.  It would be a bummer to have a Classic 30 plan that was not being used each month and no way to downgrade without losing your plan.
(Edited)
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Brian Shackelford

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If you do the math, at the current average speeds on the Liberty Pass I have been getting, you actually get more data with the Liberty Pass than with the LNFZ over a 30 day period.
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J&J

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Problem I see is that heavy users will be slowed down even more....  to what?  I'm on either beam 364 or 369 and they are lightly loaded so speed has never been an issue.  If I try to pull 150+GB a month on liberty, I expect that will make HughesNet look quite fast after exede slows me down.
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Brian Shackelford

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Their definition of heavy users appears to be based on the activity, not on amount of data.  So from my experience a heavy user is someone trying to stream HD video.  This simply doesn't work during Congested times.  Even Brad in the post above references "soft caps" in place of hard caps.  The soft caps he defines as reduced speeds of 1 to 5 Mbps.
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zanne

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Part of the problem with the current data limits is that they were set back when the average webpage was only around 200kb. Now, most websites are well over 2Mb. Even if you have all sorts of popup blockers, flashblockers, and adblockers, you can't block everything. And sometimes, if you have the blockers up, webpages won't load properly. Just loading Facebook or browsing Google image search can eat 20 to 50Mb in an hour. There are also some sites that have auto-load videos that can't be blocked. A lot of sites require captcha things and many of those use flash and some require you to view videos. Webpage bloat is a problem. And to add insult to it, the exede website itself heavily uses flash-- it takes forever to load the dash just to see my usage. They need to make a lower bandwidth alternative for people who don't want to load that much or wait that long. I can sometimes wait 5 minutes even when NOT capped.
Because I play World of Warcraft, I have to download very large patches-- they recently had a patch that was over 20Gb in preparation for the new expansion. Even if you play offline games, sometimes they require you to download things via Steam or other programs. I realize that not all users play games and we don't have to do that, but it would be nice to be able to do more of what other people can do with their internet.
As it is, I have to keep my internet shut off on my computer most of the time when not in the free zone and sometimes during the free zone it seems to count my data towards my usage. I keep BitMeter on my computers to check.
Since internet is starting to be considered an essential utility, it would be nice if the plans were upgraded to reflect the changes. I would love it if LNFZ was combined with the Liberty plan.
I really wish they had actually gone through with their promises of improving the modem interface. Something on the modem's page to tell us if we are capped or not or let us view our usage would be great. Being able to remotely reboot the modem via the modem page would also be great. My modem is in an awkward spot that is not easy to access to unplug (necessitated by the coaxial cable entry points to the house) and I don't want to have to wait on hold for 15 minutes to ask a tech to reboot for me.
TL:DR? They should update the bandwidth limit to compensate for webpage bloat to keep up with the times & improve modem software to monitor usage.
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Steve Frederick, Champion

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zanne, this is satellite internet. Once the bird is launched, the capacity is set. The only way to increase available bandwidth is to launch a new satellite. That is in the plans, with the launch set for the end of this year. That satellite will more be more than double the capacity of ViaSat-1, and should be in service in early 2017. There was a delay when the Space X rocket that wassupposed to take ViaSat-2 into orbit failed earlier this year, and destroyed itself. So ViaSat contracted with a new rocket company to launch their new bird.

As far as rebooting your modem, you can do it from your own computer by using the eSVT tool, at the bottom of that webpage there is a modem reboot button. It works great for those of us who have our modem in the far reaches of our homes.

The tool eSVT is available to the direct subscribers of Exede by going to this link https://myesvt.exede.net/

Use the same sign in credentials you use to get to the Dashboard page, which is the one with the usage meter.
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zanne

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Yeah, I realize that the logistics involved in increasing bandwidth are complicated. I know they can't give themselves more bandwidth than the software allows, but I do think there is some leeway in what they can allow users to have and I'm suggesting that the base amounts of data allowed be upped a little bit. I do wish I could have the LNFZ in conjunction with the Liberty plan just so I would not get speeds below 200kb. At least it is still more usable than Hughesnet was when NOT capped.

I wasn't aware of what happened with the new satellite. I hope they don't make people switch plans to use it. Do you know if they have improved the signal at all to deal with weather problems? It's a bit cloudy right now and my signal to noise ratio is ranging between 2.7 to 3.4 and my internet has been incredibly slow (I've rebooted the modem and router).

Thank you for the link. That won't work when my connection is too slow or is offline though.

One of the few things I liked about Hughesnet was that waaaay later in years they added a software thing to the modem where you could reboot the modem.

Wish I could upgrade to get more data, but I'd lose my LNFZ and I need it.
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Josh

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would be a wise decision to keep the free zone because YOU CAN NOT GET IT BACK EVER..
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Andrea Hansen

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Same debate! I am having in my head --- I cannot be this angry every day because it is not healthy. It is like 56k modem --- i could cook a meal waiting. The amount of stress is going to take time off of my life and -- is the "free zone" worth all of the WASTED TIME being unhappy