Need help from customer service

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  • Updated 3 years ago
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  • (Edited)
I was just told that Beau is no longer with the company, He was my contact person for the data loss i have been having since last month. I was unable to reach him and he had stopped responding to my emails and phone calls. But no one at Exede could be bothered to inform the people he was helping about this fact?  Or make it known in any way? 
  So Now I have to start all over again with another person, go over every little detail again and hope for the best? This is just ridiculous.   
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Steve Walker

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  • Frustrated

Posted 3 years ago

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Knight Rider

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That is true Beau is no longer with ViaSat sadly, things just didn't work out for him there so he has moved on. I wish him the best of luck in his new adventures and hope things work out better for him at his next job.
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Steve Walker

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I am sorry things did not work out for him, he seemed a nice fellow.  But thats not helping my situation.
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Knight Rider

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I know Steve and if I could do something to help I would but it's up to ViaSat to figure out whats going on.  I know they are working on these issues and taking them seriously.  Hopefully they are close to figuring out whats going on or working on a new system or something to get all you guys fixed.  I know its frustrating I'm having a battle with a different company about something and while they have said they did some stuff I still feel like I am getting the short end of the stick so I get the frustration.
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Steve Walker

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Thanks.  I realize how corporations work, I work for one. I know how customer service works, I have worked in it.   The company needs to make a good faith effort in rebuilding trust with its paying customers.  Being pushed around from person to person, constantly going over the same information is getting very old. I dont know what more I can say or do other then filing a complaint with the FCC and BBB.  
I will give them another month. After that if things are not fixed, Then they lose my business and I will take further action.
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Diana, Viasat Employee

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Hi Steve, I know it may be frustrating going over the information again but I am here to work with you one-on-one until we get this figured out.  Thank you for your patience in this matter.  Please return my call  at your convenience. 
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Exede Lindsey

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Hello All, Beau is no longer with the company but we would be more than happy to review your account concerning your data issues further if any. Exede Neil is actually an engineer not in social media, at this time Exede Diana and I would be direct contact for you. Exede Neil has previously replied on a previous post for everyone – “the usage displayed on the Exede website for your account is sometimes delayed several hours. More so when there is some maintenance activity. So, try to account for the fact that you may have used some data few hours before you first checked the meter and when you next checked the meter, it got updated”. Thank you all for posting, I look forward to hearing from you.
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Jack Prindle

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Beau was the first to acknowledge there was an issue on their end. Perhaps that is why he is no longer employed. He is also the one who promised me that I would not be throttled until they corrected the situation. I thought we were actually maybe getting closer to a solution, but then I was throttled and Beau did not respond and others who did respond just started back at the beginning where I started with Beau. I thought maybe it was just the standard bait and switch ploy, but if Beau left the company? I hope the comprehension of the issue has not left as well. I saw Bob Heil this past weekend and was going to talk to him about the issue since he is a big supporter of Exede, but he was busy and didn't want to bother him, but maybe I need to reach out to him, and see if he can help with the issue.
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HMC1940

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Seems like losing a lot of the good Exede employees.