Slower Speeds

  • 1
  • Question
  • Updated 10 months ago
  • Acknowledged
  • (Edited)
I just got viasat installed. I have the silver plan 25 but can only get 15/3 speed. Not the 25/3 you advertise. My account number is XXXXXXXXX
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Donnie Kinder

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  • frustrated

Posted 10 months ago

  • 1
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Jim16

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15mbs is absolutely great! You can't even tell the difference between 15 and 25mbs. You will probably only get 25mbs during limited periods of low congestion.  You are on a very good beam and you are not guaranteed 25mbs.  You will not get ANY sympathy on here with those kind of speeds for a satellite internet.  You are a lucky one. Stop checking your speed and enjoy your speed that other people can't get.
And never post your personnel info on this forum, like your acc. #.  Everyone can see it, even bad guys who don't have Viasat.
(Edited)
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Donnie Kinder

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When I posted this message I didn't know it was going on a blog. I thought it was going to Viasat support.
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Donnie Kinder

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How to I delete it?
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Jim16

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You can't.  This forum is monitored by Viasat Corporate and they help people here also.....But you will get no help from them with speeds of 15mbs, that I can guarantee you.  Your speeds are very good and more than a lot get with their 25-30 mbs plans.  It is always "up to" and you are way up there with your speed.  Again, just enjoy your speed, the difference between 15 and 25 mbs is not worth worrying about. If you worry about your speeds on a satellite internet, you will never be happy.
(Edited)
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Old Labs (VS1-329-L12FZ)

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I think he's referring to concern over the account number - if a moderator (official or otherwise) notices they can edit/redact the account number (or simply delete the entire thread).

Once someone replies, comments (or even likes) a response, your window of opportunity to self-edit or self-delete slams shut. Even then be aware that email notifications, including the the text of posts, are being sent to those who have notifications turned on and the horse has left the barn at that point.

P.S. Unfortunately, Viasat doesn't really make it clear what the intent and purpose of the community is and new folks tend to come in here thinking it's a direct support venue and complaint central - often with guns a blazing yielding predictable results.
(Edited)
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VeteranSatUser, Champion

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Wow just wow. Complaining about 15Mbps speed.
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Matt B, Viasat Employee

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Donnie,

If you're still looking for support (we've been out of the office the past two days), you can send us an email at ViasatListens@viasat.com.  Be sure to include your account number and phone number attached to the account.
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Stephen Rice, Champion

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You are paying for up to 25 mbps and are getting up to 25 mbps. What seems to be the problem?
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Old Labs (VS1-329-L12FZ)

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A lack of full transparency within some sales channels - actually HughesNet does handle this a bit better over in their community - posting the redacted results of sales call reviews for everyone to see as well as the resolution including the occasional cancel without penalty.
(Edited)