Slow upload speeds

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  • Question
  • Updated 1 month ago
  • Answered
  • (Edited)
Please hold on billing my account until you provide the service I am paying for. My upload speed this morning is less than 1mg I have had to keep paying for my ATT dsl as it is faster at this moment than my uploads on your platform. I have a appointment and ticket ######## and appointment on Monday with your service tech. Again don't charge my card until you deliver what you have sold me.
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Randy Beard

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  • Frustrated

Posted 1 month ago

  • 2
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Matt B, Viasat Employee

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Randy, 

This is not a direct support forum, we cannot make changes to accounts when requested from this site.  You will need to call into Customer Care.

As your account is an Exede Business account, you will need to call Business Support at 855-313-4111.
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Ben Jumper

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MY upload speeds are just 1.04 according to speedtest.net but REAL LIFE is 0.5 when uploading to YouTube!

I am on Viasat-2 now. I WAS getting 3 Mbps UL on Viasat-1. Something is Seriously wrong and Viasat is NOT listening despite what their e-mail address says (viasatlistens@viasat.com) or  answering their e-mails well (NOT Fixing the problem) because this has been going on for a week and NOTHING is being done about UL speeds OR the DL speeds DROPPING from 18Mbps on Viasat-1 to as slow as 3 Mbps on Viasat-2!


  WHAT???
(Edited)
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Mark here

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That's the first I have heard of VS2 giving those numbers
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VeteranSatUser, Champion

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No. Thrre have been some user on here reporting similar or worse results. You have to be in a high density spot beam to really notice a difference.
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Mark here

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Like we are  :-(
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Dan Savage

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suffering the same slow internet response, before he hung up made it seem like its my problem cant wait til the contract ends.