Slow speeds Congested beam

  • 2
  • Problem
  • Updated 6 months ago
  • Acknowledged
Hello, I've got the Unlimited Silver 25 Plan. My speeds have been pretty slow lately. Especially today/this evening. I restarted my router a couple times and it didn't help. I called Tech support and ended up being transferred to Tier 2 support. The gentleman that I spoke with said that the beam I was on was highly congested. He then said he was going to call someone and see what the average speed was for this time on my beam. He said 2.2Mbps. So my speed was reflecting normal at this time. That's complete BS. Can't have 2 video streams going right now. That is NOT right. I hate to complain but I shouldn't have this kind of issue as a paying customer. I pay almost $130 a month for this service. I don't think I'm asking too much. Seems to me that ViaSat is spreading themselves a bit thin. Not happy at all.
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Ethan F

  • 72 Posts
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  • Irritated

Posted 12 months ago

  • 2
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Ethan F

  • 72 Posts
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I don't understand why everyone is defending ViaSat. Like I said previously, I am ok with it slowing down during primetime. However it's not ok for it to be that slow. So slow that I can hardly watch one video stream let alone 2 simultaneously. It's not my problem that ViaSat has over congested the beam I'm on. I am a paying customer and should be able to still use my internet during primetime like I do any other time. I'm not asking for the full 25Mbps speed for my plan. Hell im not asking for much. I've had no other issues. Viasat has taken on too many customers. If I had any other options, I wouldn't have gotten satellite internet. I'd like to see a ViaSat Rep get on here and reply to me but it probably won't happen because they know I'm right. They have got to get more people moved over to the 2nd satellite. This is getting horrible. 2 weeks ago my speeds during primetime were under 10Mbps but over 5Mbps. Now I'm under 1Mbps and staring at a buffering ring spinning. PLEASE DO SOMETHING ABOUT THIS VIASAT.
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fmj77

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We're not defending it. Believe me, I get as frustrated as you do and sometimes wonder why I'm paying this kind of money. But the fact is that Hughes isn't any better. You just have to learn how to manage your data and browsing habits differently than city folks do.
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VeteranSatUser, Champion

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FMJ is right. There is no way I could watch Netflix or Amazon during primetime. But like Stephen, I queue up my video at odd hours and stream with no buffering during primetime.

Sure it would be great to be able to stream on Viasat internet without jumping through hoops. Unfortunately, that is not always possible, and one must be creative on how to make it work!
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david lightsey

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Champion
 Could you explain what you mean and how you would queue up video and watch later?
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VeteranSatUser, Champion

  • 5133 Posts
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Depends how you want to watch.  Do you want to watch on a tablet, computer, or TV?  Tablets or computers you can download Netflix and Amazon content and watch later.  If you want to watch on a TV, you need to download and then use a combination of Playon and Roku.  If you do a search on this site, you should be able to find detailed instructions on how to do it.


Stephen Rice can explain better than I can!

(Edited)