Slow speeds

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  • Problem
  • Updated 2 years ago
  • Not a Problem
  • (Edited)
Internet speeds (image removed due to security)
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Bob Farquhar

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  • Robbed, cheated, and disgusted.

Posted 2 years ago

  • 2
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Jim16

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You Exede speeds are great!  Looks like you need to work on your wifi issues.  Is this Microsoft Speedtest app on your phone?  Here's mine today...
(Edited)
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Brad, Viasat Employee

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Going to agree with Jim. I think the wifi network is the culprit ( I did remove the first picture as you don't want your mac address or account number out in the open)
(Edited)
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xode0000, Champion

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I'll second Jim16 here.  It looks like the problem is in your network and not with Exede.
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Dexter Lumen

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You should probably censor your personal info in that first picture.
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Brad, Viasat Employee

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I removed the picture. Don't want to broadcast your mac address out in the open like that. Thanks for the head's up!
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sildein

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No issues here. Try rebooting your router, checking for rogue devices/processes/etc hogging your bandwidth, or just waiting it out because you might have run that test during high traffic hours. 

On an unrelated note, lolcat makes everything look cool.
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xoriat

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There is no way thats Exede! My download speed has never broken 3MB/s in two and half years.
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xode0000, Champion

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I believe that there are also data management overhead bits in the bit stream as well as the data bits themselves, so each byte of data transmitted equates to more than 8 bits transmitted.  I believe the ratio is more like 10 bits to one byte instead of 8 bits to one byte.  Further, the download process itself also adds overhead bytes, with the result that each byte downloaded takes about 14 bits in the bit stream.

That being said, I've gotten as fast as 2.3 megabytes a second while downloading a linux install DVD image, meaning that I was getting about 25 Mbps during that download.  In the last 2 days or so, I got about 920 Kbytes a second during a large file download, which equates to about 12 Mbps.

Then again, there have been times when my speed would range between 100 Kbytes a second to 400 Kbytes a second during a file download.  My response to that?: so, what.  As long as the download completes successfully, I don't care.  Sometimes, large file downloads can take a while and often that is because of where you are downloading the file from, and not Exede.  Further, for my everyday internet activities, I wouldn't even notice a difference, since I limit my internet connection to 150 kbps (about 3X dial up), which is more than fast enough for the websites I use to work properly and which also prevents those websites from burning up my data.
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Bob Farquhar

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OK folks, thanks for taking the time and energy responding to my frustration. My temper tantrum is over (for now, I won't lie). I guess, at 72, I should have enough sense to realize that speed is of importance if you happen to be racing, not retired. Trying to get my point across is normally my goal with communicating. I'll try again. I'm concerned that my internet isn't working according to my observed results. Pages time-out, unable to connect screens are common, and it seems like forever for anything to happen between web actions. After all my whining and wasting everybodys' time I finally called for help from Exede. I got help, (after 2 disconnects by Reps) and I'm moving faster. I don't expect to see smoke coming out of the computer; just results. Special thanks to you Jim16 for your efforts. As my older brother has often told me, "You need to bend over and pull your head out of your ass.".) Thanks again to everyone...Bob Farquhar
(Edited)
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Bob Farquhar

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Grammar & spelling (even with spellchecking) also aren't specialties of mine...
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Bob Farquhar

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After all is said and done; remember my profile picture shows an old man with a bird on his head (a mourning dove)...
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xode0000, Champion

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[quote author = Bob Farquhar ]

I'm concerned that my internet isn't working according to my observed results. Pages time-out, unable to connect screens are common, and it seems like forever for anything to happen between web actions.

[ /quote ]

I'm getting none of that, and that is with my 150 kbps (about 3X dial up) speed limit in place.  I did get that stuff constantly when I had dial up, so, obviously, a 3X increase in speed makes all the difference due to the uncooperative nature of websites these days, plus the companies in question responsible for the dial up hardware were not even maintaining that hardware anymore.

In any event, you should be getting the same results that I am, since your speed is always more than 150 kbps.  Have you tried just connecting a single computer to your Exede modem with an ethernet cable?  If you have the Exede wifi modem (I don't), have you tried turning off the wifi?  My computer network is very simple: one computer connected to a non wifi Exede modem through an ethernet cable, and, as I said above: everything works fine for me at 150 kbps.

Other things to look for are the tons of cruft that web browsers seem to always have turned on by default when they are first installed.  That cruft can really cause havoc with a browser's performance.  Google Chrome is the worst, since it will not let you turn any of that cruft off.  Fortunately, Mozilla Firefox will, but there are a lots of settings you need to change.
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Jim16

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Sure it is.  I have always had good speeds with Exede.  Here's another shot for right now.