Slow speeds 95% of the time

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  • Problem
  • Updated 2 months ago
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It's 1:00am and this is my very frustrating speed. It's not just peak hours that's the problem. It's almost ALL THE TIME. I'm not getting 25Mbps, but I sure am getting up to! So not worth the $120 a month. I have not even come close to my "unlimited" data usage. Please do something about this congestion ViaSat!!
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Ethan Farrell

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Posted 2 months ago

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Andy Schack

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There is certainly nothing obviously wrong with your signal....or the upload wouldn't be so high. 

If I had to guess, I'd say you live in VA. 

Andy
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Ethan Farrell

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Central southern Iowa
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RogerH

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I live in sw iowa and the speed has totally gone down the drain. The signal drops totally off several times throughtout the day. It is early afternoon and i am getting .75.- 1.25 gb.  At this rate I may be better off to return to dsl.
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Ethan Farrell

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7:49am
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Ethan Farrell

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Old Labs

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Off hand numbers look good but resistance and attenuation may be a concern ... and appears not to be the Spock modem although described as such in the last image (I thought the version or something in the status page mentioned Spock somewhere and Silver isn't 150 GB on Viasat-2 at last check - that and the fact you indicated you upgraded to Silver some 5 months ago elsewhere would imply Viasat-1).

Even that latest speed test doesn't show some of the telltale signs of congestion (ping vs jitter vs packet loss assuming speedtest.net measures those as other sites do).

Assuming you're using the Viasat WiFi modem, have you ruled out the possibility it's related to the subpar WiFi performance that's often reported - try a wired (Ethernet) connection to the router if possible. A significant difference might be an indicator to invest in a reliable WiFi router.

Even I would expect better performance than 1 Mbps at 0749 particularly if I had yet to exceed my data usage threshold (and my expectations of this service are already tempered quite a bit) .
(Edited)
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Ethan Farrell

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