Slow speed

  • 3
  • Problem
  • Updated 2 years ago
  • Acknowledged


up to 12mbps is a huge stretch there.......now I get why your no longer advertising how you exede bandwidth expectation cause your not even coming close to meeting them.  I had better speeds then this on old satelite technology.

Way to go viasat!
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phinneus

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Posted 2 years ago

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Josh

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I just ran a speed test, while it was running it was around 1-2mbps jumped up to 30mbps then back down to between 1-2 agin before it registered lmfao. seems like they are having fun playing with speeds.
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phinneus

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here is speed test from esvt also.......figure I might as well toss that in there so peopel know its not my pc :P
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Josh

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so that would clear up that the problems are definitely on their end and not our equipment
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Exede Lindsey

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Hello, 

Sorry to hear the slow speeds, If you’d like, I would be more than happy to review your accounts to verify what could be possibly causing the slow speeds. Please send us your account and contact info to exedelistens@viasat.com.   

If you have Liberty Pass: When the network isn’t very busy (such as during daytime hours), customers can expect download speeds from 1-5 Mbps when using the Liberty Pass and upload speeds of up to 1 Mbps.  The precise speeds will vary depending on how much other traffic is on the network in a customer’s geographic area. The heaviest users of Liberty Pass may experience slower speeds.  

During the times of heaviest usage on the network, usually from about 5 p.m. to 2 a.m., Liberty Pass speeds will be much slower than at other times of the day.
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Old Labs

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The following graph represents my speed test results from testmy.net since July 7 and a few of the measurement points were taken during prime time hours (around 7:30 - 8:30 pm).

   

The only logical explanation I can attribute this to (and I'm on one of the beams known to be very congested) is that I never exceed my data allowance. As a result, with prioritized netwwork management policies in place since the introduction of the Liberty Plans (and apparently subsequently enforced), my requests stay at or near the top of the servicing queue - being on the classic 10 GB plan I work hard to stay within it since I'm sure I'd go to the bottom of the queue on going over. Speed do drop during the LNFZ due to excessive "free" use but I'm rarely up then having rediscovered sleep.   
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Exede Sux 4 Real

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Lindsey, nothing personal, but your company is full of sh--. I have heard every excuse and every lie possible. Your tech have replaced the dish eye once, 3 modems, and still slower than dialup speeds. On top of it, the service is down as much as it is up. How do you explain using 10gb in 2 days when I am not even home? No service is perfect, but you guys are horrible and are clearly ripping people off by charging for data not even used.
(Edited)
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Steve Frederick, Champion

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I am on the 10 GB plan, and have been for well over 4 years. I have only run over my limit about 3 times during that period, once from upgrading 2 computers to Windows 10, and the rest when the kids were home visiting. I have an ASUS router with a data monitoring program, and that shows data usage within 0.5 GB of the Exede meter every month. My speeds are typically in the 17 to 19 Mbps range, with a few measuring in the 7 to 9 Mbps range during prime time during the Christmas holiday period last year.

As for Exede modems using data when no one is home, this should not be happening unless you have bad equipment or your dish needs alignment. I have been gone from my home for the first 12 days of my billing period, and I monitor eSVT daily from my vacation home. Thus far the Exede meter is showing .08 GB of data usage. My computers are turned off, although my ASUS router and modem are powered up. The router does use a very small amount of data each day just checking to be sure it is still connected to the internet. Exede does not "steal" data from its  customers. If your modem is reporting data and you have no devices connected, then I suspect you have the need to have a good tech come out and check the dish alignment and modem, cable and tria.
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Judge and Jury

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@ ron Hamblin

Your speed is about to get even slower.  I have always been outspoken about ViaSat/exede signing real contracts for their services to airlines, government, universities,and others that get a guaranteed speed at all times,  The bandwidth needed to do this is clipped off the residential customers who are seen by exede as "necessary baggage" that they could care less about.  ViaSat-1 is over-booked and for the residential customer, it has crashed and burned.  ViaSat-2 won't be operational until LATE 2017 (if all goes well).  Maybe in about 18 months things will improve slightly but ViaSat will sell guaranteed bandwidth on ViaSat-2 until residential still struggles to get a web page to load without going to 'time-out'.

Where will ViaSat come up with the bandwidth to fill THIS contract?  Umm... by pinching YOUR speed, even more.

http://spacenews.com/viasat-wins-73-million-for-air-force-one-satellite-communications-contract/

What does ViaSat care about residential? it only brings in about 68 million a year.
(Edited)
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Jim16, Champion

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That's great news for ViaSat.  It proves that they are a reliable internet provider and it can only have a positive result for their residential customers.  Congratulations!
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Judge and Jury

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That's quite an awkward, self-annihilating response.

How does the residential customer get any kind of positive result from ViaSat selling off the bandwidth that residential pays for, to someone else that pays more?

We pay, get next to nothing, they pay more, get everything.

It's also  the hidden agenda of The New World Order;  "It is not enough that I have EVERYTHING, YOU must have NOTHING."

ViaSat Chief Executive Mark D. Dankberg set a goal of "monetizing the available bandwidth" of ViaSat-1 and the money just keeps pouring in.  Shame there's no "available bandwidth" for residential.

There is NO company commitment to providing a fair amount of bandwidth for the use of residential customers.  The only thing that is firm in a residential contact is that the money will keep coming...  no matter how bad the service gets.

In about 7 years, the 3rd ViaSat-3 satellite will be operational.  MAYBE by then residential will get a fair shake at "available bandwidth."  I'm not holding my breath, rather, hoping someone else comes along and gives ViaSat a run for their money, like perhaps Google or Space-X.
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Jim16, Champion

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WOW!