slow speed during unmetered hrs 12a -5a why now for 3 nights

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  • Updated 10 months ago
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I have the pro package with unmetered service 12a to 5a for 3 nights it has been crawling slow. I buy more data 3 days after it resets it will eat a gig in 2 min not worth buying it is unreal my grand children cant use it in daytime bc if u get on it uses it up now unmetered time is slow does anyone know a better service provider
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cynthia sanford

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Posted 10 months ago

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VeteranSatUser, Champion

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For a start , define what you mean by slow. What is the Mbps you are seeing during the free zone?
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Roy Munson

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I was on last night and saw no problems!!???
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Steve Frederick, Champion

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Cynthia, speeds are often very slow during the "Free Zones" because there are a large number of users who use that time of unmetered data to stream movies and large game downloads. They use download management programs that will download without them even being at their computers, allowing them to enjoy their sleep while their data is downloaded.

Some of the beams are affected more than others with  low speeds during the free zones.
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Diana, Viasat Employee

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Hi Cynthia, As Steve answered Speed may vary slightly depending on overall network demand. For instance, service may sometimes be faster during the day than the busier evening hours.   It all depends on the internet traffic. Many users set their accounts to download large files, which reduces speeds as well.